What are the responsibilities and job description for the Office Specialist II position at CINCINNATI METROPOLITAN HOUSING AUTHORITY?
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.
• Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHA’s Agency specific Software system(s).
• Prepare, organize, print and assemble various material used in a variety of agency functions.
• Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.
• Review and process information for both owner and participant terminations from the HCV program.
• Provide data entry support for the Housing Choice Voucher Managers.
• Provide general administrative support with answering and assisting internal and external clients on the telephone, via the web and as walk-ins.
• Open, log and destitute departmental internal and external mail.
• Create organize and send correspondence and other communications to clients.
• Assist with lease and contracts, applying and removing payments holds/abatements, scheduling appointments, filing, faxing, scanning and copying of documents.
• Conduct unit and owner background checks on RTAs.
• Perform rent reasonable assessments and set up units in system.
• Open, create, distribute, log, verify, note and track various agency mailings.
• Process rent reasonable assessments to determine reasonable rent for proposed and contracted units for the program.
• Provide desk coverage for lobby areas within the agency.
• Operate various types of office equipment.
• Assist in briefings, with recertification appointments and other departmental/agency functions.
• Provide customer service in accordance to CMHA’s Gold Standards to both internal and external clients, community stakeholders and other agency contacts.
• Perform any other duties as assigned.