Housing Specialist II (HCV)

SCOPE: This position is responsible for processing initial, interim, and transfer certifications for families participating in the Housing Choice Voucher (HCV)/Section 8 Program. The incumbent verifies eligibility for continued program participation in accordance with federal regulations, program requirements, and established Standard Operating Procedures (SOPs). This position is expected to demonstrate CMHA’s core values of Respect, Integrity, Accountability, Professionalism, Accuracy, Timeliness, Initiative, Creativity, Excellence, Value, Quality, and Exceptional Customer Service while assisting applicants, participants, landlords, and community stakeholders.

ESSENTIAL FUNCTIONS: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.

·        Interview applicants and participants to obtain and verify income, assets, and family composition information necessary to determine initial and continued eligibility for HCV/Section 8 programs, ensuring accuracy, professionalism, and integrity throughout the process.

·         Complete all required certifications accurately and timely in accordance with agency policies, procedures, federal regulations, and established performance standards.

·         Process reported changes for applicants and participating families utilizing CMHA’s software systems while maintaining quality, confidentiality, and accountability.

·         Calculate housing assistance payments, tenant rent portions, and utility allowances with a high degree of accuracy and attention to detail.

·         Perform walk-in duties and provide exceptional customer service to clients in a respectful, professional, and courteous manner.

·         Generate appointments, terminations, addendum notifications, correspondence, forms, and letters in accordance with program rules and regulatory requirements.

·         Develop and maintain positive, professional relationships with applicants, participants, landlords, and community partners to support the delivery of excellent service and CMHA’s Gold Performance Standards.

·         Follow up with clients and landlords to obtain required documentation and provide timely updates regarding program status and unit eligibility.

·         Assist with and conduct briefing and re-briefing sessions, ensuring participants understand program requirements and responsibilities through clear, respectful communication.

·         Update client records and provide accurate information regarding subsidy estimates, tenant rent obligations, utility allowances, and program regulations.

·         Process Requests for Tenancy Approval (RTAs) and coordinate unit inspection scheduling in a timely and efficient manner.

·         Respond promptly and professionally to email, telephone, written, electronic, and in-person inquiries from internal and external customers.

·         Prepare correspondence, reports, presentations, and other documentation utilizing Microsoft Office applications and CMHA software systems.

·         Organize, assemble, and distribute materials needed for agency meetings, participant briefings, and other operational activities.

·         Input, maintain, and retrieve data and reports related to Housing Choice Voucher Program operations while ensuring data integrity and accuracy.

·         Review and process participant and owner terminations in accordance with program regulations, agency policies, and due process requirements.

·         Provide exceptional customer service to internal and external clients, residents, property owners, community stakeholders, and agency partners in accordance with CMHA’s Gold Standards.

·         Demonstrate initiative and creativity in identifying solutions, improving processes, and contributing to departmental goals and service excellence.

·         Maintain accountability for assigned workload, deadlines, and program compliance requirements.

·         Uphold CMHA’s commitment to quality, value, professionalism, respect, and integrity in all interactions and work activities.

·         Perform additional duties as assigned.