General Maintenance Superintendent

SUMMARY: The General Maintenance Superintendent is responsible for planning, directing, and continuously improving the delivery of efficient, high-quality, and cost-effective maintenance operations across CMHA's Asset Management housing portfolio and facilities. This position provides strategic leadership to maintenance supervisors and skilled trades personnel while fostering a culture built on Respect, Integrity, Accountability, Professionalism, Initiative, Creativity, Accuracy, Timeliness, Quality, and Exceptional Service.

Reporting directly to the Director of Asset Management, the General Maintenance Superintendent ensures maintenance programs support safe, attractive, and well-maintained communities, regulatory compliance, operational excellence, and exceptional service to residents and internal customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.

• Provide strategic leadership and supervision to maintenance supervisors, skilled trades, and maintenance personnel, promoting accountability, collaboration, innovation, and continuous improvement.
• Develop, implement, and monitor performance standards, maintenance programs, and measurable productivity goals that ensure quality workmanship, operational efficiency, and exceptional customer service.
• Direct all aspects of preventive maintenance, corrective maintenance, and work order management to ensure work is completed accurately, safely, and within established service standards.
• Partner with the Director of Asset Management to develop long-range and short-range maintenance strategies, annual operating budgets, capital improvement plans, equipment replacement schedules, and cost-control initiatives.
• Promote creative solutions and process improvements that enhance maintenance operations, improve resident satisfaction, and maximize organizational resources.
• Ensure all Asset Management communities consistently maintain exceptional curb appeal and Gold Standard property conditions through proactive inspections, quality assurance, and timely corrective action.
• Provide technical expertise, coaching, mentoring, and operational guidance to maintenance supervisors and staff while encouraging professional growth and accountability.
• Coordinate staffing schedules, emergency response, callback assignments, alternative work schedules, and resource allocation to maximize productivity and service delivery.
• Monitor work quality through routine inspections and performance evaluations to ensure maintenance activities meet CMHA standards, applicable building codes, HUD regulations, and industry best practices.
• Ensure consistent application of CMHA policies, procedures, safety standards, attendance expectations, ethical conduct, and performance management practices.
• Foster a workplace culture grounded in respect, integrity, professionalism, teamwork, and exceptional customer service.
• Identify training needs and coordinate technical, safety, compliance, and leadership development opportunities for maintenance personnel.
• Manage departmental expenditures within approved budgets while maintaining accountability for efficient utilization of labor, equipment, materials, and contracted services.
• Collaborate with Property Management, Capital Improvements, Procurement, and other departments to achieve organizational goals and deliver high-quality resident services.
• Prepare reports, analyze operational data, monitor key performance indicators, and recommend improvements that enhance operational effectiveness.
• Perform other duties as assigned.