Safety Records Specialist

The Safety Records Specialist is responsible for managing and fulfilling all public records requests related to Safety and Security, including incident documentation, video footage, and associated materials involving Metro operations, while serving as a key liaison between internal departments and external stakeholders such as law enforcement agencies, fire departments, legal representatives, and the general public. This role requires the ability to review and analyze video evidence, utilize specialized software platforms, and accurately identify relevant information to support investigations and records requests. In addition, the position will assist in coordination of the Safety Awards Program, including preparing documentation for award recipients, procuring and maintaining inventory of physical awards, generating monthly, quarterly, and annual reports to ensure accurate award processing, and maintaining accurate data entry for all awards. A strong attention to detail, critical thinking skills, and the ability to handle sensitive and confidential information with discretion are essential to success in this role.

Duties

• Process and fulfill public records requests, including retrieval of documents, video footage, and related materials for the Safety & Security department.
• Review and analyze onboard and facility camera systems to locate requested events and support investigations.
• Extract, preserve, and document video and physical evidence in accordance with legal and organizational standards.
• Conduct detailed investigations of accidents and incidents, including gathering facts before, during, and after events, and preserving physical evidence as needed.
• Determine cause of incidents and assess whether laws, regulations, or company policies were violated.
• Review police reports, claims, and supporting documentation to assist with investigations and liability determinations.
• Assign appropriate classifications/codes to incidents and determine necessary follow-up actions.
• Prepare comprehensive reports outlining incident details, findings of fact, conclusions, and recommendations for prevention.
• Maintain accurate and up-to-date records, databases, and logs for incidents, accidents, and public records requests.
• Track and document all records requests, responses, and related communications to ensure compliance and accountability.
• Organize and manage digital and physical records to ensure accessibility, accuracy, and retention compliance.
• Serve as a point of contact for inquiries related to incidents, records requests, and video review.
• Communicate effectively with internal and external partners (police, fire, legal representatives, and others) to gather and verify information and provide clear and professional responses.
• Assist with the Safety Awards Program, including preparing recipient documentation and maintaining award inventory and distribution, generating monthly, quarterly, and annual reports, and ensuring accurate data entry and recordkeeping for all award recipients.
• Prepare and submit departmental reports and required documentation in a timely manner.
• Testify as needed in legal proceedings regarding investigations, records, or video evidence.
• Support Transportation and Operations staff during major incidents or events involving Metro assets.
• Maintain on-call availability to respond to after-hours incidents as required.
• Maintain strict confidentiality and safeguard sensitive and protected information.
• Work independently while adhering to Metro policies, safety standards, and operational procedures.
• Provide a positive work environment.
• Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives.
• Perform other related duties and responsibilities as assigned.
  
  

Position Qualifications

Competency Statement(s)

• Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
• Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
• Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
• Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
• Proficiency - Able to multi-task, plan, and measure results, create and analyze data, excellent computer skills, accuracy, and attention to detail, excellent project management skills.
  
  

Education

• Bachelor’s Degree in a related field of study preferred OR
• Direct office experience related to job duties listed.
  
  

Experience

• Federal, State and Local safety / security regulations and laws.
• Report writing
• Document preparation
• Public Records experience
• Investigation techniques
• Video surveillance
  
  

Skills & Abilities

Computer Skills

• Microsoft, SharePoint, and other related software abilities.
• Video system platforms
  
  

Certificates & Licenses

• Legal background and/or professional investigations experience preferred.
• Investigative certifications (Law Enforcement or Accident Reconstruction) preferred.
  
  

Other Requirements

• Valid Driver’s License Required.
• Knowledge of Public Record laws
• Ability to work well under pressure.
• Excellent communications skills (verbal and written).
• Good interpersonal skills during diverse situations.
• Strong negotiation skills.
  
  

WORK ENVIRONMENT

• Office atmosphere, when needed field work.
  
  

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed necessary.

Equal Employment Opportunity Statement

Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.