Behavioral Health Patient Navigator

Behavioral Health Patient Navigator
Job Type: Full-time
Work Location: In person

Position Summary

NeighborHub Health is seeking an energetic, compassionate, and patient-centered Behavioral Health Patient Navigator to support access to care for patients receiving behavioral health and related health services.

The Behavioral Health Patient Navigator serves as a key point of contact for patients and helps create a welcoming, organized, and efficient experience from registration through scheduling and follow-up. This position supports front-desk operations, patient registration, appointment scheduling, electronic medical record documentation, patient flow, and coordination with Behavioral Health and other clinical teams.

The ideal candidate is highly organized, comfortable working in a fast-paced healthcare setting, and committed to serving individuals from diverse backgrounds, including people experiencing homelessness, behavioral health challenges, substance use concerns, and HIV.

Responsibilities

• Greet patients, visitors, and community partners in a professional, respectful, and welcoming manner.
• Manage front-desk activities and help maintain an organized, patient-centered waiting area.
• Schedule appointments for Behavioral Health and other assigned clinical services according to established procedures and provider availability.
• Support access to care by identifying appropriate appointment types and helping patients navigate available services.
• Coordinate with providers and clinical staff to maximize appointment availability and support timely patient flow.
• Assist patients with registration, demographic updates, consent forms, and other required documentation.
• Assemble, distribute, collect, and review patient registration materials for completeness.
• Enter, update, and scan patient information and documents into the electronic medical record and practice management systems.
• Verify patient information and maintain accurate scheduling and registration records.
• Provide daily or next-day schedules and relevant information to Behavioral Health and clinical team members as needed.
• Work closely with Behavioral Health providers, Medical Assistants, nursing staff, physicians, and other team members to support efficient patient flow.
• Assist with walk-in patients, appointment changes, cancellations, and rescheduling.
• Communicate appointment information, reminders, and basic scheduling instructions to patients.
• Help connect patients with the appropriate department or staff member when additional assistance is needed.
• Maintain confidentiality and comply with HIPAA and organizational privacy requirements.
• Maintain the front desk and reception area in a clean, professional, and orderly condition.
• Participate in staff meetings, huddles, quality improvement activities, and organizational training.
• Support department initiatives related to patient access, engagement, continuity of care, and patient experience.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Strong customer-service, communication, organizational, and computer skills required.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Ability to accurately enter, retrieve, and interpret information in electronic systems.
• Ability to follow detailed written and verbal instructions.
• Ability to work effectively with interdisciplinary teams and community partners.
• Strong interpersonal skills and ability to communicate clearly and respectfully in all interactions.
• Ability to create a welcoming and supportive environment for patients and visitors.
• Experience or comfort working with underserved and medically vulnerable populations.
• Cultural sensitivity and willingness to work with individuals experiencing homelessness, mental health concerns, substance use disorders, and HIV.
• Ability to maintain professionalism, confidentiality, and appropriate boundaries.
• Ability to perform the physical, visual, and auditory requirements of the position.
• Commitment to the mission and values of NeighborHub Health.

Experience

Previous experience in healthcare, behavioral health, patient access, scheduling, medical offices, FQHCs, or electronic medical records is preferred but not required.

Candidates with strong customer service, communication, organizational, and computer skills who are willing to learn healthcare workflows and electronic medical record systems will also be considered.

Preferred Qualifications

• Experience in an FQHC, community health center, Behavioral Health setting, or integrated healthcare environment.
• Experience using an electronic medical record or practice management system.
• Experience with patient scheduling, registration, referrals, or care coordination.
• Familiarity with Athena or a similar healthcare system.
• Basic knowledge of healthcare terminology and clinical workflows.

Why Join NeighborHub Health?

NeighborHub Health provides integrated Medical, Dental, Behavioral Health, and supportive services to underserved populations throughout the Cincinnati community. The Behavioral Health Patient Navigator plays an important role in helping patients access care, feel welcomed, and remain connected to the services they need.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $20