Sales Operations Associate - Entry Level

CIMON is looking for a Sales Operations Associate to keep our sales engine running smoothly as we scale. This is a hands-on role where you’ll support the sales team across quoting, order management, invoicing, customer communication, and CRM operations — and play a key role in building AI-powered workflows that make all of it faster and smarter.

You’ll be the operational backbone of a lean, fast-moving sales organization serving customers across the Americas. But we’re not looking for someone who just keeps the lights on. We want someone who sees a repetitive process and immediately thinks about how to automate it. Full training is provided — what matters most is that you’re organized, accountable, and excited about using AI and automation to work better.

This is an early-career opportunity with real room to grow. You won’t be stuck in a back office — you’ll have direct exposure to how a high-growth B2B company operates from end to end, and you’ll help shape how we use AI tools and agents to scale operations without scaling headcount.

What You’ll Do

• Prepare and process customer quotes and proposals in coordination with Sales Engineers and Regional Sales Managers
• Manage order entry, tracking, and fulfillment updates from receipt through delivery
• Generate and reconcile invoices in QuickBooks; follow up on outstanding payments
• Liaise with finance on credit holds, payment status, and invoice questions
• Maintain accurate customer records, deal activity, and deal stages in HubSpot CRM
• Perform regular CRM data cleanup and hygiene to keep the pipeline reliable
• Pull and format basic reports and pipeline summaries for leadership
• Help compile and format weekly, monthly, and quarterly reports for Korea HQ
• Serve as a primary point of contact for inbound customer inquiries related to orders, pricing, and shipping status
• Draft routine customer-facing emails on behalf of the sales team; manage shared inboxes and route inquiries to the right person
• Coordinate with logistics, packaging, and operations to ensure on-time delivery
• Serve as a point of contact for vendors, suppliers, and other external parties
• Help coordinate trade show logistics and lead follow-up afterward
• Track deal registrations and partner documentation in HubSpot
• Assist with onboarding documentation for new customers
• Help track and organize commission-related documentation
• Prep materials for customer meetings or demos as needed
• Identify repetitive manual processes across sales ops and propose ways to automate them using AI tools, workflows, or agents
• Build and maintain automated workflows for tasks like lead routing, follow-up sequences, report generation, and data entry
• Evaluate and implement AI tools to streamline quoting, customer communication, CRM updates, and reporting
• Handle general administrative tasks and office support to keep the team running smoothly

Qualifications

• Bachelor’s degree in Business, or a related field
• Proficient in Google Workspace, especially Google Sheets
• Hands-on experience with AI tools (e.g., ChatGPT, Claude, Copilot, Gemini) and a track record of using them to solve real problems — not just curiosity, but actual application
• An automation-first mindset — you see a manual, repetitive process and your instinct is to find a way to automate it
• Clear, professional communicator — written and verbal
• Demonstrated ability to manage shifting priorities and meet deadlines without dropping the ball
• Strong sense of accountability and follow-through

Nice to Have

• 1–3 years of experience in sales support, order management, or a similar operations-adjacent role
• Solid understanding of order management, basic supply chain, or B2B business processes
• Experience with QuickBooks and HubSpot (or similar CRM/ERP tools)
• Familiarity with trade show coordination or event logistics
• Experience building automated workflows using AI tools
• Experience working with international headquarters or cross-cultural teams
• Exposure to industrial automation, manufacturing, or adjacent technical industries

What We’re Looking For

• Organized and detail-oriented — you can juggle 15 open orders at different stages without losing track
• Comfortable picking up the phone to chase a late shipment or follow up on an unpaid invoice
• Proactive — you see what needs to get done and do it before being asked
• AI-forward — you’re already using AI tools in your daily life and you’re excited about pushing that further in a professional setting
• Team-first attitude with a willingness to pitch in wherever needed
• Eager to grow within a fast-paced sales organization

What We Offer

• Competitive salary
• Health, dental, and vision benefits
• PTO and paid holidays
• Direct exposure to company leadership in a lean, high-growth environment
• Full training and a clear path to grow within the sales organization
• A collaborative, team-first culture where your contributions are visible from day one