Business Systems Analyst - Servicenow & ERP

SCOPE:

Christensen, Inc. is a privately held, mid-market fuel, propane, and lubricants distributor operating across the western United States. As the organization continues to modernize and scale its systems landscape, there is a need for a Business Systems Analyst – ServiceNow & ERP to provide hands-on operational ownership of core enterprise platforms.

This role sits within the Finance & Accounting Applications & Systems Team (FAAST), a centralized team supporting 15 financial and business systems and the integrations between them. The Business Systems Analyst is responsible for day-to-day support, configuration, and optimization of ServiceNow and enterprise ERP platforms, while also supporting a broader portfolio of integrated systems through ticket-based intake and troubleshooting.

The role operates in a fast-paced, high-visibility environment and requires strong prioritization, independent judgment, and close collaboration with Finance, Accounting, Operations, and IT stakeholders.

SIGNIFICANT ACTIVITIES & DELIVERABLES

User Support & Ticket Management

• Serve as a primary point of contact for ERP- and ServiceNow-related help tickets, ensuring timely resolution and clear, professional communication.
• Triage, manage, and resolve help tickets across multiple financial and business systems supported by FAAST, escalating or partnering with other teams as appropriate.
• Balance ticket workload across systems while meeting service expectations and minimizing business disruption.

ServiceNow Administration & Enablement

• Act as the primary ServiceNow analyst responsible for day-to-day administration, configuration, and support.
• Configure, test, and support ServiceNow functionality including forms, workflows, roles, permissions, and data structures.
• Support enhancement requests, backlog items, and continuous improvement initiatives aligned with business priorities.
• Identify opportunities to streamline processes, reduce manual effort, and improve user experience through ServiceNow capabilities.

ERP System Support

• Provide hands-on ERP support including transactional troubleshooting, data validation, and user access management.
• Partner with finance, accounting, and operations teams to resolve ERP issues impacting critical business processes.
• Support ERP transition and modernize activities as platforms evolve.

Integrations, APIs, Coding & Data Mapping

• Support and troubleshoot system integrations, including API based data exchanges between ERP, ServiceNow, and other financial systems.
• Assist with data mapping, validation, and transformation logic to ensure accurate data flow.
• Execute advanced SQL queries to support troubleshooting, validation, and reporting.
• Maintain integration and system documentation.

Stakeholder Collaboration

• Work directly with business users to understand system issues, document requirements, and deliver sustainable solutions.
• Maintain data accuracy across supported systems and proactively resolve discrepancies.
• Create and maintain system documentation and job aids to support scalability and audit readiness.
• Assume other responsibilities as assigned.

LEADERSHIP & TEAM REACH

• Collaborate with stakeholders on requirements, enhancements, and training efforts.
• Support accountability, consistency, and continuous improvement within FAAST.
• Operate independently while aligning work with team priorities, governance standards, and roadmap direction.
• Contribute positively to cross-functional partnerships and model Christensen’s core values.

SKILLS & QUALIFICATIONS

Required Experience

• BA/BS in Business, Information Systems, or equivalent practical experience.
• Hands-on experience supporting enterprise ERP systems and ServiceNow.
• Experience working in a ticket-driven, multi-system support environment.
• Experience supporting integrations, APIs, and data mapping.
• Advanced SQL query experience.
• Strong analytical, troubleshooting, and communication skills.

Preferred Experience

• ERP implementation or system transition experience.
• Familiarity with Excel, reporting, or automation platforms.

PHYSICAL & MENTAL DEMANDS

• Professional office environment with regular computer use.
• Extended periods of sitting or standing.
• Occasional lifting of up to 20 lbs.

COMPANY OFFERED BENEFITS

• As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:
• Health Insurance Benefits:
  • Medical, Dental, Vision, plus Ancillary Plans.
  • Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
  • Company provided long term disability and up to $50,000 of life insurance.
• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Employee Referral Bonus Program.