Hospitality Coordinator

SUMMARY: The Hospitality Coordinator is responsible for assisting the Ministries as instructed by the Director who oversees a particular meeting or event. Thus, the Hospitality Coordinator will assist in researching, designing, planning, coordinating, and executing the hospitality needs for all church meetings and events. The primary goal of the Hospitality Coordinator is to achieve consistency in execution that represents the church’s standard and excellence to the honor and glory of God. In addition, the Hospitality Coordinator must not only be energetic and creative with a strong work ethic, but also organized; with a commitment to see tasks to completion. He or she must be able to collaborate, grow the hospitality team, give clear direction, be detail oriented, and oversee multiple projects. He or she must possess strong verbal and written communication skills and have a heart to serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Plan meals/snacks of events and execute preparation with detail and quality.

· Order food items needed for planned event in collaboration with the Director of the ministry meeting/event based on menu decisions.

· When events are catered, oversee all details needed as discussed with Director of ministry. This will include ordering and ensuring set up to delivery.

· Lead and maintain all operational aspects of The Well to include volunteer scheduling, set up and tear down, maintaining cleanliness, guest service standards, menu items, inventory and replenishment of food and supplies, equipment care and maintenance, safety, and adherence to hours of operation.

· Maintain a standardized process for managing and executing events.

· Follow-up with the Director of the Ministry leading the meeting/event on planning and execution.

· Recruit, manage, support, and lead event team volunteers in collaboration with the Director of Volunteer Involvement.

· Follow-up with congregants who filled out care team serving application.

o Making phone calls, sending follow-up emails/text messages, update notes section on Fellowship One profile.

Send and check the status of volunteer waivers and/or child safety training video & attach waivers and certificate to Fellowship One profile.

· Conduct Reference checks, as directed.

o Call references for KOR/SHIFT applicants and log responses.

· Keep updated and accurate notes in Fellowship One.

· Assist with Volunteer Appreciation Week.

o Collaborate with Director of Volunteer Involvement on menu

o Help track volunteer RSVPs

o Assist Volunteer Director with planning, as directed

o Open to feedback/suggestions on event

· Assist and collaborate in growing CRCC volunteer pool.

o Help process new serving applications, (see first bullet)

· Open to feedback/suggestions

Speaking of the specific duties and responsibilities for the Hospitality Coordinator listed above, please note the position is not limited to these duties and responsibilities. Our ministry departments collaborate and work together. This means you will at times participate beyond your job scope of listed duties and responsibilities. This would include assisting in the set up and tear-down of events not needing hospitality support. The terminology within our culture you will hear often is “all hands-on deck”. This means all staff working to execute needed tasks.

QUALIFICATIONS/COMPETENCIES:

· He/she must be committed to biblical Christian principles and teachings both professionally and personally.

· He/she must have the ability to work collaboratively with Ministry Event Leaders.

· He/she must demonstrate strong organizational skills.

· He/she must demonstrate exceptional administrative skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Requires a high school diploma or higher along with event planning experience.

Communication/Language Skills: Ability to read, analyze, and interpret invoices/documents. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from guests and congregants.

Mathematical Skills: Ability to perform detailed work with numerical data and to make arithmetic computations.

Reasoning And Analysis Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations: None.

INTERPERSONAL SKILLS:

Build Relationship: Ability to relate to people in an open, friendly, accepting manner; can show sincere interest in others and their concerns; capable of initiating and developing relationships with others as a key priority as part of their ministry.

Collaborative Relationships: Ability to develop and maintain effective working relationships with team members, internal partners, and external parties. Knows how to seek and encourage collaboration. Can work effectively with people outside formal authority to accomplish goals seeking win-win alternatives. Shares spiritual growth with others to reach best Christ-like solution. Can represent ministry interests while being fair to other groups. Has the ability to recognize when relationships are unproductive and take action to improve them.

Other Skills and Abilities: Ability to work under pressure and ability to make decisions according to established guidelines. Computer literacy in word processing and spreadsheets is required. Must be able to use Microsoft Word, Outlook, Excel, Access, PowerPoint and Fellowship One, eSPACE and other Church Management tools.

Ministry: Must demonstrate the ability to listen effectively and to communicate clearly, both orally and in written form.

RELATIONAL SERVICE: Manages staff, congregants and vendors inquiries in a positive, friendly, helpful and knowledgeable manner, remembering God as their primary focus. Represents CRCC professionally at every contact with staff, congregants and vendors.

ATTENDANCE: Must be able to report to work consistently. Must be able to maintain an attendance record in compliance with CRCC policies and procedures.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move heavy items. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate-controlled Church environment, and the noise is usually moderate.

SAFETY: Requires passing appropriate background checks. Uses problem solving skills to perform job functions in a safe manner.