IT Coordinator

Position Title: IT Coordinator

Department: Firm Operations

Reports To: Firm Accounting Director

Status: Full-Time, Non-Exempt

Position Summary

The IT Coordinator is an individual contributor responsible for supporting the firm’s technology environment, ensuring reliable system performance, and providing hands-on technical expertise across hardware, software, and business applications. This role blends operational support with strategic planning—helping evaluate technology needs, strengthen IT processes, and contribute to long-term improvements that align with the firm’s goals. The IT Coordinator works closely with internal teams, external vendors, and leadership to maintain a secure, efficient, and forward-looking technology infrastructure.

Key Responsibilities

Technical Support & Operations (Primary Focus)

• Provide day-to-day technical support for employees, including troubleshooting hardware, software, network, and peripheral issues.
• Maintain and monitor servers, workstations, mobile devices, and cloud-based systems.
• Oversee account provisioning, system access, and application configurations.
• Manage software installs, updates, and license tracking.
• Support cybersecurity initiatives, including patching, endpoint protection, MFA, access controls, and monitoring alerts.
• Maintain IT asset inventory (hardware and software), including procurement and lifecycle management.
• Document IT procedures, troubleshooting steps, and support standards.
• Supports training staff on firm software.

Systems Administration

• Assist with administration of Microsoft 365, Entra, and other core business systems.
• Support data backup processes, retention schedules, and recovery testing.
• Monitor network performance; escalate issues to vendors as needed.

Project & Strategic Planning Support

• Participate in IT planning discussions to identify opportunities to improve workflows, security, and system performance.
• Research emerging technologies, tools, and solutions that support the firm’s long-term IT strategy.
• Assist in developing technology roadmaps and recommending system upgrades or process improvements.
• Support implementation of new technology initiatives, coordinating logistics, user communication, testing, and training.
• Provide insights to leadership on IT risks, efficiencies, and optimization opportunities.
• Facilitate sharing of best practices efficiencies.

Vendor Management

• Work with third-party software vendors and service providers to support system reliability and project execution.
• Assist in evaluating vendor performance and researching new technology partners.
• Track service tickets.

Qualifications

Education & Experience

• Associate or bachelor’s degree in information technology, Computer Science, or related field preferred.
• 5 years of hands-on IT support experience.
• Experience in a professional service or multi-location environment a plus.

Technical Skills

• Strong knowledge of Windows OS, Microsoft 365, Azure AD, and network fundamentals.
• Familiarity with cybersecurity tools and best practices.
• Experience with troubleshooting hardware, software, and cloud-based applications.
• Understanding of backup systems, endpoint management, and mobile device management (MDM).
• Experience contributing to IT planning, project coordination, or process improvement is preferred.

Core Competencies

• Strong problem-solving and diagnostic skills.
• Excellent communication skills and the ability to support users at all technical levels.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong documentation habits.
• Proactive mindset with interest in long-term IT growth and strategy.

Working Conditions

• Onsite presence required [insert schedule expectations].
• Occasional after-hours support during system updates or outages.
• Ability to lift up to 40 lbs. (equipment).