Hispanic Case Manager (Bilingual Required)

In your position at the Chippewa Valley Free Clinic, you will have an incredible opportunity to impact lives and help the most vulnerable receive the gift of health care.

Hours: Part-Time, 20 hours per week (average); Tuesday evenings required

Job Summary:

The Hispanic Case Manager at Chippewa Valley Free Clinic serves as a vital bridge between the clinic and the Hispanic/Latino community, ensuring that vulnerable patients receive compassionate, culturally competent care. This part-time role combines case management, translation, and community outreach to connect eligible patients with the health services they need. If you are passionate about health equity and believe every person deserves access to quality care regardless of language or background, this position offers a meaningful opportunity to make a lasting difference.

Duties/Responsibilities:

· Serve as the dedicated Case Manager for the Hispanic/Latino patient population

· Coordinate with the Director of Clinical Services to address language and culture barriers in patient care

· Work with navigators to move patients through the clinic effectively and efficiently

· Educate patients on available services, eligibility, and the importance of self-care and follow-up

· Provide Spanish translation and interpretation between medical professionals and patients

· Help patients fill out English-language forms, schedule appointments, and understand medical information

· Work with CVFC staff to develop patient messaging materials

· Enroll patients in the Wisconsin Well Woman's Program and assist with related paperwork

· Connect patients to community resources, outside agencies, and transportation when necessary

· Ensure referrals and follow-up have occurred across all services

· Make reminder calls for appointments to reduce no-show rates

· Co-facilitate the Hispanic Initiative committee with the volunteer chair

· Document accurate patient information in charts and EMR

· Prepare accurate and timely reports for grants and board meetings

· Other duties as requested

Clinic Support: Maintain a consistent and reliable presence during clinic operations in accordance with the established schedule, providing direct support to ensure efficient and compassionate patient care.

Supervisory Responsibilities:

Direct supervisor of Interpreters (volunteers).

Required Skills/Abilities:

· Case management experience preferred

· Fluent in Spanish and English; proficient in translation, preferably in the medical field

· Knowledge of medical terminology in both languages

· Strong verbal and written communication skills

· Ability to work independently and within a team structure

· Strong organizational skills with the ability to prioritize

· Working knowledge of various software and database technologies, including Microsoft Office and EMR

· Demonstrates respect for diversity

· Awareness of psychosocial barriers that impact the lives of the uninsured

· Embraces and supports the mission of the Chippewa Valley Free Clinic

Education and Experience:

· High School Diploma or equivalent

· Highly proficient in both English and target language vocabularies typically used in formal, consultative, and casual modes of communication, including colloquial slang, idiosyncratic slang, and regionalisms.

· Knowledgeable of specialized medical vocabulary (terminology) in both English and Spanish.

Work Environment & Physical Demands

· Clinical/medical office setting with moderate noise levels

· Potential exposure to infectious diseases and biohazard materials

· Frequent bending, standing, walking, and active listening throughout the clinic

· Ability to lift to 15 lbs.

· Regular interaction with patients experiencing illness, emotional distress, or language barriers

Job Type: Part-time

Pay: $22.00 per hour

Work Location: In person

Salary : $22