Data Management Supervisor

MISSION STATEMENT

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

GENERAL PURPOSE OF JOB

This Data Management Supervisor is responsible for the oversight and data management of the Children’s Network of Hillsborough programs, which provides a central tracking system for children in out-of-home care, including maintenance of information on provider rates and Florida Safe Families Network (FSFN) data system. This position tracks the changes in placement of children in the Circuit's system of care and alerts appropriate persons of these events.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the oversight and daily operation and coordination of Children’s Network of Hillsborough functions.  
• Directly supervises the Data Management Specialists in accordance with organization’s policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; and rewarding and disciplining employees.   
• Ensures calls/emails are answered promptly and operators create tickets, obtaining required information on the children’s placements. 
• Responsible for coordinating the workload/training of data services staff.
• Communicates information to case management organizations through agency directors and other staff as appropriate to correct inefficiencies of data provision between case managers and Children’s Network of Hillsborough staff. 
• Manages the workload of Data Management Specialists to ensure workflow is steady and backlog is prevented.
• Responsible for the accuracy of validation of payments.
• Ensures accuracy of data entry and integrity with FSFN related requirements.
• Participate in training and development activities as required.
• Report any acts, incidents or conditions that reflect the possibility of inappropriate youth-to-youth or staff-to-youth relationships.
• Report any use of physical force and all unusual incidents per Children’s Network of Hillsborough policy and state guidelines.
• Perform other duties as assigned.

Working HOurs

Children’s Network of Hillsborough’s standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is an in-office based position that averages 40 hours per week. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements.

Travel

Travel within and outside of Hillsborough County is required.

Training

All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in social services or related field required, A combination of college coursework and experience at a level commensurate with a bachelor’s degree may substitute for the degree requirement.
• Five years’ computer work experience required, preferably in data management.
• One year of supervisory experience required.

SKILLS AND ABILITIES

Computer experience in a Windows environment, Microsoft Office (Excel and Word), ability to learn and utilize other software programs. Proven ability to provide leadership to staff. Excellent verbal and written communication skills. Ability to interpret, adapt and apply guidelines and procedures. Ability to work independently and utilize initiative, ability to be organized and to meet deadlines. Strong organizational skills and problem-solving abilities are necessary. The ability to establish and maintain positive working relationships is required.

PRE-EMPLOYMENT REQUIREMENTS

Certificates, License, Registrations, backgrounds, drug screens, Etc.

• A valid driver’s license, clean driver’s license check, and proof of insurance is required.
• No special certification or registration is required for this position.
• Criminal background screening (Fingerprinting~ Local Law Enforcement /FBI / FDLE, and Abuse Registry)
• Drug Screening is a requirement.
• Children’s Network participates in E-Verify

OTHER REQUIREMENTS

LANGUAGE SKILLS

Ability to read, analyze, and interpret data, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, board of directors, clients, customers, and the public.  Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent, to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit at desk for long periods of time and tolerate extended periods of data entry. Must be free of communicable diseases as required by the state and to the extent that knowledge is attainable under the law.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is administrative work in an indoor office environment with a moderate noise level (business machines, printers, computers, telephones).

ADA:      Children’s Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO:       Children’s Network of Hillsborough, LLC does not discriminate on the basis of race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Children’s Network of Hillsborough, LLC is a Drug-Free Workplace.