Ambulatory Patient Access Supervisor

Job Title: Ambulatory Patient Access Supervisor

Department: Ambulatory Services Admin (Endocrinology Clinic)

Location: Dallas, TX

Shift: Monday to Friday 7:30 AM-4 PM, or 8 AM-4:30 PM (Will be discussed during the interview)

Job Type: On-Site

Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

The Ambulatory Patient Access Supervisor is responsible for overseeing a team of Ambulatory Service Representatives (ASRs) who manage patient scheduling and access functions for the endocrine service line. This role ensures operational excellence in call center performance, patient experience, and scheduling accuracy while maintaining compliance with organizational standards and service-level agreements.

Responsibilities:

• Leadership & Supervision: Provide daily oversight, coaching, and performance feedback to ASRs. Monitor productivity and quality metrics using EPIC dashboards and other reporting tools.
• Operational Management: Ensure call center workflows support timely patient scheduling, referral processing, and insurance verification. Address escalations and resolve complex scheduling issues.
• Training & Development: Partner with onboarding teams to train new ASRs and reinforce best practices. Support ongoing education and competency assessments.
• Quality & Efficiency: Track KPIs such as call abandonment rates, scheduling accuracy, and patient satisfaction. Implement process improvements to enhance efficiency and reduce errors.
• Collaboration: Work closely with clinic leadership, providers, and other access teams to align scheduling practices with clinic capacity and patient needs.
• Compliance & Documentation: Maintain adherence to organizational policies, HIPAA regulations, and documentation standards

• Monitor and report on staff productivity weekly; provide monthly feedback to leadership.
• Drive continuous improvement initiatives to meet or exceed service-level goals (e.g., 80% call answer rate, reduced abandonment).
• Foster a positive team culture focused on patient-centered service.

WORK EXPERIENCE

• At least 1 year job related experience Req

• 
  High school diploma or equivalent Req

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.