Team Leader Community Health Worker

Job Title & Specialty Area: Team Leader Community Health Worker (Emergency Department)

Department: Social Work

Location: Children's Health- Plano, TX

Shift: Full-time Monday through Friday from 8:30 am to 5:00 pm. There is also an expectation to work 1-2 weekend days a month and flex off a day during the week.

Job Type: Onsite

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

The Community Health Worker Team Leader is responsible for providing leadership to the front-line staff in collaboration with direct leadership. Serves as a conduit between the front-line Community Health Worker (CHW) employees and leaders for the purpose of facilitating communication, overseeing orientation of new team members, and evaluating professional practice with a particular focus on quality and performance improvement. Responsible for the results and development of assigned team members. Plans and executes day-to-day operational needs by setting priorities, planning for and addressing staffing needs, and coordinating work across a team(s) as needed. Provides guidance, coaching, and feedback to team members and provides significant input to employment decisions, addresses performance issues and administers performance reviews. Monitors key metrics and analyzes information to solve on-going problems to improve team performance. The Team Leader will spend 70% of their time in working shifts and 30% of their time in administrative/leadership, recognizing that at least 10% of their time in the clinical shifts is still spent coaching, mentoring, and developing staff. Specific responsibilities and areas of focus vary based on the department or program in which the Team Lead is assigned.

Responsibilities

• People Leadership:
• Provides people leadership for assigned staff, including hiring, onboarding, scheduling oversight, performance management, and professional development
• Conducts recurring staff rounding to provide real-time support, coaching, feedback, and recognition
• Administers performance evaluations and corrective action in partnership with leadership and Human Resources
• Promotes a positive, inclusive work environment grounded in MODEL Leadership and Just Culture principles
• Ensures staff are informed of relevant changes within the unit, department, and organization
• Supports staff accountability for meeting patient care standards related to safety, effectiveness, patient rights, and service excellence
• Uses employee engagement feedback and survey results to develop and implement action plans for continuous improvement
• Operational Leadership:
• Oversees staff scheduling and coverage, including new hire orientation schedules and appropriate skill mix
• Manages personnel processes, including PTO approval, attendance monitoring, and leave tracking (e.g., FMLA, STD, LOA)
• Monitors staffing trends and addresses dependability concerns as needed
• Ensures accurate timekeeping and payroll readiness by reviewing timecards and addressing discrepancies
• Maintains effective working relationships with providers and interdisciplinary partners
• Regulatory & Quality Compliance:
• Ensures regulatory readiness and compliance with applicable policies, standards, and requirements
• Monitors staff licensure and certification status to ensure ongoing compliance
• Ensures timely submission of required employee documentation to Human Resources
• Maintains compliance with privacy and confidentiality requirements, including protection of Patient Health Information (PHI)
• Promotes adherence to infection prevention and safety practices in accordance with organizational guidelines
• Miscellaneous:
• Participates in leadership meetings, committees, and assigned projects to support departmental and organizational priorities
• Ensures staff provide education and facilitate learning for patients, families, and care teams in a culturally responsive manner that respects diversity and inclusion
• Collaborates with physicians, families, and interdisciplinary teams to support development and implementation of appropriate plans of care
• Advocates for patients, families, and staff by identifying concerns and supporting resolution of ethical or clinical issues
• Maintains knowledge of healthcare, community, and system resources to support effective navigation and coordination of care across settings
  
  

Work Experience

How You’ll Be Successful:

• At least 3 years related experience Required
• Leadership experience Preferred
  
  

EDUCATION

• High school diploma or equivalent Required
• Four-year Bachelor's degree or equivalent experience Preferred
  
  

LICENSES AND CERTIFICATIONS

• Current Community Health Worker/Promotor license in the State of Texas Required
• Current Community Health Worker/Promotor Instructor license in the State of Texas Preferred
  
  

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement
  
  

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.