What are the responsibilities and job description for the Service Manager position at Chief of Staff KC?
Chief of Staff KC is partnering with a growing organization to identify a Service Manager who can lead and scale a mechanical service operation. This role is ideal for someone who enjoys building teams, improving processes, and driving operational performance while maintaining a strong customer-first mindset.
This opportunity offers the chance to step into a leadership role with visibility, influence, and the ability to directly impact the growth of the service business.
Service Manager
Location: Kansas City Metro | Full-Time | Direct Hire
Responsibilities:
- Lead, coach, and develop service technicians and support personnel
- Drive service department performance, customer experience, and operational efficiency
- Oversee scheduling, utilization, inventory, and service execution
- Manage customer relationships and serve as an escalation point when needed
- Establish KPIs and implement process improvements
- Support hiring efforts and help scale the team as the organization grows
- Manage departmental performance with a focus on growth and profitability
Qualifications:
- Strong mechanical/HVAC service background
- Leadership experience managing teams and driving performance
- Experience overseeing service operations and customer relationships
- Strong operational and financial acumen
- Proven ability to improve processes and build scalable systems
- Ability to thrive in a fast-paced, growth-oriented environment
If you'd like to learn more or know someone who could be a fit, feel free to reach out directly.
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