What are the responsibilities and job description for the Training Director position at Chick-fil-A?
Oversee teaching and equipping Team Members to align with the goal of being The
Colony’s most caring company
Responsibilities:
• Oversees all certifications and periodically reevaluates the program for
continuous improvement
• Completes orientation with all new hires
• Equips all Team Members to be able to teach new hires
• Makes sure everyone stays up to date on certifications
• Keeping all Team Members current on Food Handler cards
• Manages any certification-based pay increases and communicates them with
leader overseeing payroll
• Makes sure new Team Members are certified in a timely manner and works with
the scheduler in making this happen
• Helps facilitate follow-up teaching with Team Members struggling in different
areas
• Makes sure new menu item procedures are communicated and taught to Team
Members
• Works with Executive Directors and/or Ops Leads on any leadership-based
certifications for Team Members
• Communicates important information with the rest of the leadership team
Qualifications:
- Previous Chick-Fil-A experience is required.
• Consistently demonstrates care for Guest and Team Members
• Has demonstrated good communication and organization skills
• Has excelled as a Team Member and teaching others
• Well versed in Pathways and Kitchen iQ
• Has less than 10 pts infractions per quarter
• Able to meet with Operator once a month
Measurement for success:
• Team Member certification success
• Timeliness of completing responsibilities
• Feedback from Team Members and Leaders
• Effectiveness of communication with other Operator and other leaders
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary : $17 - $19