What are the responsibilities and job description for the Director of Training position at Questpro?
This is a hands-on leadership role responsible for building and maintaining a high-performing field inspector workforce. The Director owns the full training lifecycle — from developing curriculum and evaluating new inspectors through a formal activation exam, to riding out with inspectors in the field for live performance assessments and recalibration.
Core Focus Areas
Inspector Development & Quality Control — Conducting live exam reviews, in-person field ride-outs, and recalibration sessions. The Director has final say on whether new inspectors are added to the official roster and handles disciplinary matters during the 90-day probationary period.
Data & Reporting — Using performance data to identify underperformance, build action plans, and produce weekly and monthly reporting on inspector stats and official Allstate gradings for management review.
Curriculum & Content — Leading content creation for training materials and serving as the Training Department's special projects lead.
Cross-Functional Collaboration — Coordinating with Field Trainers and Field Management to support real-time inspector issues and ensure sound decision-making across the operation.
Key Qualifications: Deep knowledge of the insurance inspection process (particularly steep roof access), strong data analysis and problem-solving skills, proficiency in Microsoft Office (Excel, Word, PowerPoint), and the leadership ability to get results from both subcontractors and internal staff.
Core Focus Areas
Inspector Development & Quality Control — Conducting live exam reviews, in-person field ride-outs, and recalibration sessions. The Director has final say on whether new inspectors are added to the official roster and handles disciplinary matters during the 90-day probationary period.
Data & Reporting — Using performance data to identify underperformance, build action plans, and produce weekly and monthly reporting on inspector stats and official Allstate gradings for management review.
Curriculum & Content — Leading content creation for training materials and serving as the Training Department's special projects lead.
Cross-Functional Collaboration — Coordinating with Field Trainers and Field Management to support real-time inspector issues and ensure sound decision-making across the operation.
Key Qualifications: Deep knowledge of the insurance inspection process (particularly steep roof access), strong data analysis and problem-solving skills, proficiency in Microsoft Office (Excel, Word, PowerPoint), and the leadership ability to get results from both subcontractors and internal staff.