What are the responsibilities and job description for the Back of House Team Member position at Chick-fil-A?
At Chick-fil-A, the Back of House Team Member role is more than just a job; it's an opportunity. As a BOH Team Member, you will support the kitchen team, assemble food & drink orders quickly and accurately, and ensure each guest leaves with a smile. We are looking for friendly, enthusiastic people who enjoy serving customers. In addition to working directly for an independent Owner/Operator, Back of House Team Members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Position Type:
- Full-time and Part-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Back of House Team Member Responsibilities:
- Prepare, cook and present food safely, quickly and efficiently, meeting Chick-fil-A standards
- Be knowledgeable of the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep
- Understand food safety and quality excellence
- Stock kitchen inventory as needed
- Assist in keeping the kitchen clean, hygienic, and tidy, at all times
- Uphold all Pathway procedures and restaurant policies
- Keep up-to-date with new products rolled out by Chick-fil-A
- Show up on time and work hard your entire shift
- Work safely around kitchen equipment and report any maintenance issues to Leadership
- Stay up to date with yearly trainings and certifications
- Invest in Chick-fil-A culture with willingness to grow and a positive attitude
- Always adhere to all company policies and procedures
- Be involved and contribute in daily operations
- Carry out instructions given by the management team and operator
- Maintain personal knowledge by completing in-house training and stay up-to-date on any changes
- Complete all opening or closing tasks as assigned
- Uphold Operators vision & mission for the store in daily operations
Qualifications and Requirements:
- Must be at least 16 years of age upon hire date
- Must be eligible to work in the United States
- Must have a source of reliable transportation
- Ability to handle all equipment, pans, pots, navigating shelving both high and low
- Reading, writing, and basic math and verbal communication skills required
- Works in hot, noisy and fast paced environment
- Mobility required during shifts
- Must work well under pressure
- Must be able to respond to changes or edits to orders quickly and efficiently
- Consistent and reliable
- Cheerful and positive attitude
- Loves serving and helping others
- Customer service oriented
- Strong interpersonal skills
- Detail-oriented
- Able to multi-task
- Works well independently and in a team environment
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry 5-20 lbs on a regular basis
- Have the ability to stand for long periods of time
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.