What are the responsibilities and job description for the Safety and Compliance Manager I position at Chick-fil-A Supply?
The Safety, Quality and Compliance (SQC) Leader will lead food safety, quality, safety, regulatory compliance, risk management, contingency planning, contingency execution and training at the Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This individual will help lead a workforce of ~200 people distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the southeast. Supported by the SQC Specialist, the SQC Leader will create safety, quality, and compliance standards, processes, and trainings that meet the needs of the organization, working closely with SQC leaders at Chick-fil-A Supply and Chick-fil-A, Inc. This person will help drive continued innovation at an operation like no other in the food service industry. The SQC Leader will be uniquely challenged with their participation and the testing and refinement of the facility implementation playbook to assist in the stand up of future facilities. Most importantly, the SQC Leader will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.
About Chick-fil-A Supply
Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.
Responsibilities
General:
- Lead all safety, quality and compliance activities at a large-scale food service distribution center operation and in-house fleet
- Implement, manage, and improve distribution center and fleet FSQA (Food Safety Quality Assurance), EHS (Environmental, Health & Safety), and security operations
- Evaluate and mitigate risks at the DC, establish contingency plans where necessary
- Serve as the DC expert in HACCP, material handling equipment (MHE) certifications, stock recovery and sustainability
- Ensure Chick-fil-A Supply operations and policies comply with all governmental regulations, including but not limited to compliance with FDA, USDA, DOT, FMCSA, OSHA and EPA regulations
- Lead DC contingency planning for recalls, withdrawals, disasters, etc.
- Deliver high quality, up to date FSQA, EHS, and Security training to team members, drivers, navigators, and leaders
- Perform site and fleet level FSQA, EHS, and security monitoring inclusive of KPI management reporting (e.g., OSHA 300)
- Lead FSQA, EHS, and security risk-based incident investigations at the DC
- Perform DC site level and Driver/Navigator on-the-road behavioral observations
- Serve as the DC and Fleet point-of-contact for FSQA and EHS regulatory and voluntary inspections, contractor and employee concerns
- Oversee all quality checks on received product and liaison with CFA, Inc. for recalls and withdrawals
- Support innovation in the distribution center operation
- Support organizational growth and future distribution center openers by participating in interview events, training/onboarding and providing temporary SQC support, if needed.
- Complete other activities as deemed valuable by the organization
Relationship Management:
- Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
- Demonstrate the ability to value both relationships and results and to put others above themselves
- Recruit, train, and develop a strong team
Required Qualifications (Knowledge, Skills, & Abilities)
- 7 years of EHS and FSQA experience in a food distribution or manufacturing environment
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Demonstrate functional knowledge and expertise in distribution:
- Standards, processes, systems and contingencies related to food safety, general safety, quality specifications, and all relevant laws and regulations
- Compliance and risk performance metrics, measurement and enforcement
- Employee training programs
- 24 hours of formal safety training each year for the past five years
- Knowledge of innovations in risk management, contingency planning and contingency execution
- Understanding of safety principles and loss prevention and reduction theories and practices
- Experience with accident investigations, including auditing and monitoring procedures
- Exceptional organization, attention to detail, and communication skills
- Excellent business communication and presentation skills
- Proficient in Microsoft Word, Excel, and Outlook
- Proficient communicating in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications.
Preferred Qualifications (Knowledge, Skills, & Abilities)
- Bachelor’s Degree
- Active HACCP, PCQI, CSP or similar certifications
- Excellent knowledge of OSHA, EPA, FDA, DOT and FMCSA regulations
- Working knowledge of supply chain innovations
- Working knowledge of safe work practices (OSHA, etc.) for all functions performed in a distribution facility
- Demonstrated ability leading in distribution center
Required Years of Experience
7
Travel Requirements
10%
Required Level of Education
High School Diploma
Preferred Level of Education
Bachelor's Degree
Work Environment
Warehouse