Regional Principal Program Leader, Facilities & Projects

Overview

Oversee the maintenance and facilities management activities of the sites within the region. This includes the implementation of CFA Supply’s maintenance and facilities management operations and monitoring the performance of internal teams and Facilities Maintenance providers. Execute strategies and plans to meet the business needs, promote operational excellence, drive continuous improvement and innovation, and achieve operational excellence. This role requires an understanding of the business needs and knowledge of leading maintenance and facilities management practices, industry benchmarks and trends, and supplier relationship management techniques. The ideal candidate for this role is a leader who will work collaboratively with maintenance, operations, implementation, and maintenance provider teams to develop strategies and solutions to best meet the business needs in a cost-effective, and efficient manner while meeting Safety, Quality and Compliance (SQC) requirements. A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a food production and distribution service network focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.

Responsibilities

• Serve as in-house point of contact for sites within the region; act as customer relationship manager to ensure business needs are understood and appropriately addressed
• Own and lead the implementation of maintenance programs, processes, 3rd party site services, and budgets for new distribution centers
• Accountable for the day-to-day delivery of maintenance and facilities management activities at the sites within the region; lead escalations and root cause analysis
• Interface with maintenance site leaders to ensure alignment and that desired outcomes are being consistently achieved in line with agreed to service levels and key performance indicators
• Monitor performance of maintenance providers and lead governance meetings
• Develop and execute strategies to improve day-to-day operations including identifying opportunities and solutions for improving service delivery, cost effectiveness, and safety, quality and compliance
• Participate in the development and administration of operational and capital budgets, variance analysis, and forecasting activities; responsible for regional financial performance
• Partner with implementation teams to ensure maintenance programs and services are setup and executed correctly
• Oversee the development of efficient preventive maintenance and repair schedules; review repair/replacement cost estimates and emergency repair work
  
  

Leadership

Required Qualifications (Knowledge, Skills, & Abilities)

• Demonstrated ability to lead, influence, and drive for results through cross-functional and teams at all levels
• Excellent at establishing, building and maintaining functional working relationships and be viewed as a trusted advisor
• Capacity to work well within team environments, including experience in managing team dynamics and exerting influence without the benefit of possessing direct authority
• Ability to multi-task and drive execution across multiple priorities
• Demonstrated ability to effectively manage maintenance and facilities management activities across multiple sites with minimal supervision
• Ability to effectively get work done with and through others
• Thinks objectively and interprets meaningful themes from quantitative and qualitative methods
• Strong verbal, written, and presentation skills including ability to develop and deliver executive level presentations
• Must be able to communicate complex issues and concepts simply to gain understanding, buy-in and support across all organizational levels
• Logical, analytical, organized thinker
  
  

Technical

• Knowledge of warehouse/distribution center operations, processes, layouts, systems, and designs
• Knowledge of building operations and equipment maintenance (including industrial refrigeration concepts)
• Knowledge of leading maintenance and facilities management leading practices, industry benchmarks, and industry trends, and leading technology solutions
• Ability to develop initiatives to drive operational excellence and continuous improvement including identifying and evaluating potential options and building a business case for change
• Experience with CMMS (Computerized Maintenance Management System) in managing work orders, inventory and reporting
• Strong supplier relationship skills and experience working with maintenance providers
• Strong written, oral communication, and CRM skills
• Ability to organize and perform work efficiently; strong attention to detail
• Ability to work well with team
• Familiarity with laws/regulations associated with the safe operation of maintenance facilities
• Ability to read blue prints, schematics, and other mechanical and/or electrical diagrams
• Application familiarity/proficiency: Microsoft Office Suite (incl. Visio, Project, Word, Excel, Access, Power Point, and Outlook), CAD, Design Drawings, etc.
  
  

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Strong knowledge of building operations and equipment, maintenance (including production equipment), and facilities management preferably in food processing and distribution centers
• Excellent CRM skills including ability to understand business needs and translating it to develop effective strategies and solutions and be viewed as a trusted advisor
• Strong supplier relationship management skills and prior experience working with IFM providers
  
  

Required Years Of Experience

6

Preferred Years Of Experience

8

Travel Requirements

75%

Required Level Of Education

Bachelor's Degree

Preferred Level Of Education

Bachelor's Degree

Preferred Major/Concentration

Construction, Engineering, Business, or related discipline