Shift Lead

Company Description

Chick-fil-A, Inc. is one of the largest quick-service restaurant companies in the United States, renowned for its freshly-prepared food, exceptional hospitality, and unique franchise model. With over 3,000 restaurants across the United States, Canada, and Puerto Rico, the company continues to make a meaningful impact in local communities through initiatives focused on hunger relief, education, and other civic causes. Each restaurant is independently operated by dedicated Owner-Operators, fostering a supportive and welcoming culture for over 200,000 Team Members. Chick-fil-A is committed to providing its employees with opportunities for personal and professional growth while offering flexibility to promote work-life balance. Founded in 1967, Chick-fil-A remains a family-owned, privately held business.

Role Description

The Shift Lead at Chick-fil-A will oversee daily restaurant operations while ensuring high-quality service and guest satisfaction. Responsibilities include supervising team members, managing customer interactions, maintaining operational standards, and promoting company values. The Shift Lead will ensure smooth transitions between shifts, resolve issues promptly, and contribute to the restaurant’s goals. This is a full-time, on-site role based in Baltimore, MD.

Qualifications

• Leadership skills, with the ability to supervise, guide, and motivate team members
• Customer service and problem-solving skills to provide exceptional guest experiences
• Strong organizational abilities for handling scheduling, task prioritization, and shift management
• Effective communication and interpersonal skills to foster a positive work environment
• Experience in the restaurant, retail, or hospitality industry preferred
• Ability to work flexible hours, including weekends and holidays
• High school diploma or equivalent required; additional education is a plus
• Must demonstrate a commitment to teamwork, integrity, and excellence