What are the responsibilities and job description for the General Manager position at Chick-fil-A Restaurants?
Chick-fil-A, Inc. is one of the largest quick-service restaurant chains in the United States, recognized for its freshly prepared food, exceptional hospitality, and unique franchise model. With over 3,000 restaurants across the U.S., Canada, and Puerto Rico, the company partners with independent Owner-Operators who are deeply invested in serving their local communities. Chick-fil-A emphasizes a supportive and welcoming culture while fostering opportunities for personal and professional growth among its 200,000 Team Members. Established in 1967, this family-owned and privately held company is committed to making a positive impact through community initiatives and its people-first ethos.
The General Manager is responsible for overseeing the daily operations of the Chick-fil-A restaurant located in Batesville, MS. This is a full-time, on-site role that involves managing team performance, ensuring high-quality customer service, and maintaining operational excellence. Key responsibilities include developing team members, optimizing workflows, upholding brand standards, managing budgets, and ensuring compliance with food safety and health regulations. The General Manager will play a crucial role in cultivating a positive, service-oriented environment and driving the restaurant's growth and success.
- Proven leadership and management skills, including team supervision and staff development
- Strong communication and interpersonal abilities to foster a collaborative and customer-focused workplace
- Experience with operational processes, financial oversight, and resource management
- Knowledge of food safety, health regulations, and adherence to quality standards
- Excellent organizational and problem-solving skills
- Ability to work on-site in Batesville, MS, and demonstrate flexibility with working hours, including weekends and holidays
- Previous experience in the restaurant, hospitality, or retail industry is preferred
- Bachelor's degree in business management, hospitality, or a related field is an advantage