What are the responsibilities and job description for the General Manager in training position at Chick-fil-A Restaurants?
The ultimate goal for this person is to work alongside other Leaders to play a key role in growing the business and holding the team accountable. This opportunity is far greater than "fast food" but is an opportunity for a key individual to impact the day to day team members and business functions of a Chick-fil-A restaurant.
This leader will be intentionally developed, and long-term this individual will have the opportunity to serve as a top leader in an even larger capacity.
Overview:
• Work in the operations overseeing and supervising daily systems and processes
• Enthusiastically lead and positively impact the team through mentoring, coaching, and building relationships
• 90% of time spent overseeing daily operations
• Meet regularly with Team Leaders for ongoing development and weekly leadership meetings
• Implementing and updating changes to systems and processes in order to improve team efficiency and guest experience
- Ensure high food safety scores and customers scores, and incorporating any learnings into training and coaching for team members
.
- Hold team members accountable to all Chick-fil-A standards, policies and procedures; ensure fair disciplinary action
• Provide clear, kind, and consistent communication and feedback Think strategically for the business; collaborating, adjusting, and propelling the business to reach goals
• Be a source of encouragement and positivity for the team, acting as a cheerleader and celebrating wins big and small
• Engage with, challenge, and motivate team members to accomplish difficult and hard to reach goals, while inspiring those around them to have fun and build life impacting relationships with team members and guests
• Uphold the Chick-fil-A standards and policies
Qualifications:
• Chick-fil-A Leadership Experience Required
- Bachelor's Degree preferred
• 4 years of leadership working experience with positive results to show
• Career Oriented
• Proven leadership experience - have led and developed teams
• Organized, detail-oriented with a strong sense of follow through
• Results oriented and able to work in a very fast-paced, high-stress environment
• High emotional Intelligence; Passion for people and delivering world class service
• Systems thinker; innovator; problem-solver
• Effective communicator with the entire team
• Demonstrates servant-leadership mentality
• Sense of ownership; self-motivated with a willingness and eagerness to learn
• Takes initiative; driven and hardworking individual with a growth mindset
• Desire to care for and develop others
• Strong relationship builder.
Day in the Life/Schedule
• Monday- Saturday | 45-50 hours/week initially
Sunday and one additional day off each week
• During the first 30-60 days, this leader will be rotating through all facets of the business to learn alongside, serve and interact with team members. Expect to rotate between opening and closingshifts.
• Overview: Spend each day thinking for and leading a fast-paced, ever-changing, multi-million-dollar business. You will push team members to be their best while delivering excellent customer service. You will wear multiple hats and have your hand in innovation and strategy, vision, customer service, and goal setting to ensure core restaurant operations are meeting/ exceeding Chick-fil-A's high standards.
5 Critical Success Factors RESPONSIBILITIES
Leadership:
Rally team around business framework
• Communicate with the Operator
• Plan and lead meetings and coaching sessions
• Promote, ensure and protect a culture of food safety through the implementation and regular review of SAFE Daily Criticals
• Lead and oversee the coordination of all aspects of restaurant operations
• Ensure that the restaurant complies with all local, state, and federal regulations
• Be "ridiculously in charge" of the restaurant
• Be a Chief Reminding Officer
Talent:
• Build leadership bench
• Coach and develop Managers and Assistant
General Managers
• Complete weekly leadership schedule
• Customer Experience
• Analyze monthly and quarterly CEM reports
• Create memorable dining experiences by exceeding guest expectations
• Ensure the restaurant is a clean and safe environment
• Trust but verify Managers and AGMs are completing all systems and checklists provided to them
Sales & Brand Growth:
• Approve monthly plans for sales and marketing initiatives
• Optimize all sales channels
• Execute monthly community outreach
• Implement Chick-fil-A Inc's seasonal marketing plans
Financial Stewardship:
• Work alongside Human Resources to protect the business from any and all legal claims to our organization
• Investigate and prevent false alarm bills, as well as handle security issues with swift response
• Drive financial performance by providing feedback to leadership and ensuring operational action is taken to achieve financial targets
Manage the budgeting, forecasting, and financial analyses of the restaurant by monitoring all sales and expenses
• Reviewing the IPO and working with the leadership team to improve where needed
-Coach Managers with proper strategy/decision making
• Overseeing inventory management and month end processes
• Provide focus to and strategize with operational Assistant General Managers/Managers to monitor food cost
• Evaluate Labor Cost performance regularly, which includes:
• Overseeing the labor and schedule for the week (reviewing it before it gets posted)
• Tracking and monitoring labor productivity of each day-part daily
• Looking at Time Punch Variance Report (Actual vs. Scheduled Hours)
• Reviewing Labor Report for opportunity to improve productivity (Checklists Time Task
Challenge)
• Monitoring and minimizing overtime
• Holding all leaders accountable to productive
"out of operations hours"
• Ensure restaurant Facilities and Equipment
Maintenance Program is being followed
• Review payroll to assist with labor compliance, payroll accuracy, and to monitor overtime and penalty pay
• Review FCR and use drill down reports to make adjustments before FCR is finalized for the month