What are the responsibilities and job description for the Assistant Manager position at Chick-fil-A Restaurants?
Company Description Chick-fil-A, Inc. is the third-largest quick-service restaurant company in the United States, recognized for freshly prepared food, signature hospitality, and a distinctive franchise model. More than 200,000 team members work for independent Owner-Operators across over 3,000 restaurants in the United States, Canada, and Puerto Rico. Owner-Operators are active in their local communities, supporting initiatives related to hunger relief, education, and positive community impact. For team members, Chick-fil-A restaurants offer a welcoming, supportive culture, opportunities for personal and professional development, and flexibility to thrive at work and at home. Chick-fil-A, Inc. is a family-owned, privately held company founded in 1967 by S. Truett Cathy.
Role Description The Assistant Manager role is a full-time, on-site position located at a Chick-fil-A restaurant in Batesville, MS. The Assistant Manager supports daily restaurant operations, including supervising team members, ensuring food quality and safety standards, and maintaining a clean and welcoming environment. This role helps manage shift scheduling, monitors customer service performance, and assists with training and coaching team members to uphold Chick-fil-A’s hospitality standards. The Assistant Manager collaborates with leadership to meet sales and operational goals, manages cash handling and inventory tasks, and addresses guest concerns in a timely, professional manner. This position also contributes to fostering a positive workplace culture and supports local community engagement efforts led by the restaurant Operator.
Qualifications
- Experience in food service or retail operations, with skills in shift management, cash handling, and basic inventory control.
- Strong leadership abilities, including team supervision, coaching, conflict resolution, and performance feedback.
- Customer service skills focused on hospitality, clear communication, and problem-solving in a fast-paced environment.
- Organizational and time management skills to prioritize tasks, manage multiple responsibilities, and meet operational deadlines.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed.
- Comfort with on-your-feet work, following food safety and cleanliness standards, and complying with company policies.
- Previous experience in a supervisory role is preferred; restaurant or quick-service management experience is a plus.
- High school diploma or equivalent required; additional education in business, hospitality, or management is beneficial.