What are the responsibilities and job description for the Customer Success Representative position at Chesapeake Search Partners?
Chesapeake Search Partners is partnering with a leading provider of public safety and emergency preparedness solutions to identify a Customer Success Representative (CSR). This individual will serve as a key partner to customers and the outside sales team, providing exceptional service, coordinating order fulfillment, resolving customer issues, and supporting sales initiatives.
The ideal candidate is customer-focused, resourceful, and highly organized, with the ability to manage multiple priorities, solve problems, and collaborate effectively in a fast-paced environment.
This is a fully onsite opportunity in Richmond, VA.
Key Responsibilities
- Act as a primary point of contact for customers and outside sales representatives, delivering responsive support and solutions.
- Manage inquiries related to pricing, products, inventory, order status, freight, lead times, and claims.
- Process orders, prepare quotes, and support bid opportunities while ensuring accuracy and timely follow-through.
- Track orders from placement through delivery, proactively communicating updates and resolving issues.
- Partner with internal teams and vendors to address customer needs and drive successful outcomes.
- Source products and identify practical solutions that balance customer expectations with business objectives.
- Maintain accurate records within the ERP system and document customer interactions.
- Contribute to process improvements that enhance customer experience and operational efficiency.
Qualifications
- High school diploma or GED required.
- 2-5 years of experience supporting customers, sales teams, or accounts within a distribution, wholesale, or supply-chain organization.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Comfortable navigating customer issues, setting expectations, and providing proactive updates.
- Proficiency with Microsoft Office; ERP experience is a plus (Epicor Prophet 21 preferred).
- Self-motivated team player with a customer-first mindset.
Salary : $60,000 - $70,000