Patient Services Advocate

Promotes quality health care, a safe environment, adequate housing and adequate social services for clinic patients by providing information, education, and assistance.

Routine duties shall include providing health care services to individuals eligible for services in accordance with the self-governance compact and funding agreement between the Cherokee Nation and United States executed under the authority of the Indian Self-Determination and Education Assistance Act. Makes home visits and performs assessments of patient needs; housing, environment, health and daily activities including transportation. Processes home visit assessments, providing appropriate services to patients. Provides basic home safety and health care information and education to home visit clients, clinic patients, and patients in the community setting. Maintains records and provides reports as required. Provides resource information on health, housing, and social services to patients and assists patient to access services as necessary. Monitors clinic waiting areas for patients that may need assistance. Sometimes patients are overlooked or forgotten. Assists clinic patients in completing applications, survey, forms, etc. Assists clinic patient with resolution of problems or complaints. Assists clinic patients with completion of surveys. Monitors are not always user friendly for all patients. Monitors clinic waiting areas for appropriate magazines, television use, or other distributed information, such as signs. Monitors clinic bulletin boards for accurate and updated information. Attends community events/meetings as an advocate for clinic/patient relations. Assists clinic patients with using the educational computers. Assists in maintaining good public relations. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities are required.

EDUCATION REQUIREMENT

Associate's degree from two-year college or technical school in Social Services, Housing, or Health related field; or three years related experience and/or training; or equivalent combination of education and experience. May include two years or more of undergraduate college course work.

EXPERIENCE REQUIREMENT

An additional three years experience in either a health related field, Social Services or Housing is required.

COMPUTER SKILLS

An individual should have knowledge of Spreadsheet software and Word Processing software.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.

OTHER SKILLS AND ABILITIES

Must be able to operate computers.

OTHER QUALIFICATIONS

Employee must not and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG’s Cumulative Sanction Report, or the GSA’s List of Excluded Providers, or listed on the OIG’s List of Excluded Individuals/Entities (LEIE).

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT