Income Maintenance Caseworker II

June 24, 2026

SALARY: $38203.00 (12 months experience as IMC I required to meet this classification)

(In the event we are unable to recruit a qualified IMC II, consideration may be given to a lesser qualified applicant in a work-against status at a lower rate of pay.)

DEADLINE FOR RECEIPT OF APPLICATIONS: Open until filled

This caseworker is assigned to a unit within the Economic Services Section. This position is responsible for taking applications, determining eligibility and maintaining case records for:

• Adult Medicaid
• Family and Children’s Medicaid
• Food and Nutrition Services

This includes collecting evidence by:

• Interviewing the client
• Verifying income
• Determining eligibility
• Maintaining the case record
• Making changes to the case record

This employee must determine how the changes impact the eligibility of the case. Employees must explain program requirements and options and advise or refer clients to other program services as appropriate.

This worker must be human services oriented and possess the ability to interact well with the Supervisor, co-workers, and clients and be able to work in a team environment. This worker must respond to disasters as needed in accordance with the Cherokee County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Cherokee County Emergency Management Office.

This worker must use the online program manuals and DSS Administrative Letters as appropriate. This employee is expected to make the final decision in determining eligibility by applying written policy, but be able to recognize situations that should be referred to the Supervisor for clarification.

Minimum Training and Experience Requirements:

We will accept applications for Income Maintenance Caseworker II with the following qualifications:

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Income Maintenance Caseworker I requires graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.

Application Process: A completed and signed state application (PD-107) must be received by Brandy Clonts, Administrative Officer for the Cherokee County Department of Social Services, 4800 W US Highway 64 Murphy, NC 28906 or via email to brandy.clonts@cherokeecounty-nc.gov on or before the deadline shown above. The application can be obtained and found on-line at the North Carolina Office of State Human Resources website (https://oshr.nc.gov/documents/nc-state-government-paper-application-employment-pd-107 ) or at NCWorks Career Center, 800 West US Hwy 64, Murphy, NC 28906 (located next to Waffle King in Murphy). Resumes alone will not be accepted.

Selection Process: Selection procedures will include detailed review of applications and interviews for most qualified candidates.

Cherokee County is an equal opportunity employer and does not discriminate on the basis of age, race, religion, gender, genetic information, national origin, and/or veteran or military status. Individuals being offered employment through Cherokee County are subject to drug screening and a background check.

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