What are the responsibilities and job description for the Office Associate - Sales Support position at Chemtek?
Chemtek is a family-owned leader in innovative solutions for the asphalt and construction industries. We are looking for a Sales Support Associate to be the crucial link between our sales teams, customers, and logistics—making sure every order is correct, payments are complete, and deliveries happen on time.
What You’ll Do
- Verify and review incoming sales orders to ensure accuracy and completeness.
- Perform quality checks on order details entered by sales representatives.
- Follow up with customers when credit card payments are declined, and assist in resolving payment issues.
- Coordinate deliveries with our logistics team and schedule shipments.
- Track shipments and provide proactive updates to customers and the sales team.
- Maintain accurate and organized order, payment, and shipping records.
What We’re Looking For
- 1–3 years of experience in sales support, order processing, or customer service.
- Strong attention to detail with a commitment to accuracy.
- Excellent communication skills—clear, professional, and customer-focused.
- Proficiency and Experience with SalesForce and Acumatica ERP system is a plus.
- Ability to work efficiently in a fast-paced, team-oriented environment.
What We Offer
- Competitive pay based on experience.
- Top-tier benefits, including:
- Medical, dental, and vision coverage for employees and families
- 401(k) with company contribution
- Paid vacation and sick leave
- 8 extra paid days off during Christmas
- Work-life balance – Monday–Friday, 40 hours/week, no weekends.
- A prime downtown Durham location at the American Tobacco Campus, with covered parking and walkable restaurants.
- Career growth in a stable, family-owned business.
Location: Downtown Durham, NC (on-site)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Experience Level: Entry to Mid-Level (1–3 years)
Department: Sales Operations
Job Type: Full-Time, Hourly or Salaried
If you enjoy working behind the scenes to make sure everything runs smoothly and customers are happy, apply today to join the Chemtek team. Don't be just a number, work where you make a difference. Check Us Out Today.