What are the responsibilities and job description for the Office Assistant: Admin & ProShop (Part Time) position at Cheer Athletics Columbus?
Office Assistant: Admin & ProShop (Part Time)
Cheer Athletics Columbus
Cheer Athletics Columbus is seeking a Pro Shop & Office Assistant to support day-to-day front office operations with a primary focus on retail, apparel, and pro shop management. This role is ideal for someone who loves merchandising, organization, and creating a seamless shopping experience for athletes and families.
This individual will also assist with accounts receivable, administrative tasks, and front desk operations, serving as a key point of contact in the gym and helping maintain a polished, welcoming environment.
Key Responsibilities
Pro Shop & Apparel Management (Primary Focus – 40%)
- Oversee daily operations of the pro shop (inventory, merchandising, restocking)
- Manage apparel orders, sizing, and distribution for athletes and families
- Track inventory levels and coordinate reorders with ownership/vendors
- Assist in launching new merch drops, seasonal items, and special collections
- Maintain clean, organized, and visually appealing retail displays
- Support online or pre-order apparel systems (if applicable)
Accounts & Administrative Support (30%)
- Assist with athlete and family accounts through iClassPro
- Respond to basic billing and account inquiries
- Support payment tracking and flag delinquent accounts for follow-up
- Help maintain accurate account records and program enrollments
Front Desk & Customer Experience (30%)
- Serve as a primary point of contact for families and visitors
- Answer phone calls and respond to general inquiries
- Manage mail, deliveries, and incoming shipments
- Maintain a clean, organized lobby and viewing area
- Support general office organization and supply management
Ideal Candidate
- Strong organizational and goal focused
- Creative and retail minded
- Customer-service oriented with a friendly, welcoming demeanor
- Detail-oriented with ability to manage inventory and accounts
- Comfortable multitasking in a fast-paced environment
- Interest in retail, apparel, or brand experience a plus
Hours & Structure
- 12–14 in-gym hours/week
- ~6 remote hours/week (inventory tracking, ordering, admin tasks)
- Opportunity to increase hours during merch drops, competitions, or peak seasons
- Position reports directly to gym ownership
Qualifications
-2 years minimum experience as Office Manager/Assistant or related role
-Excellent written and verbal communication skills
-Strong ability to prioritize and great time management skills
-Strong organizational and planning skills in a fast-paced environment
-Able to work independently and as a team with directors, owners, and coaches
-Able to adapt to change and operate in a dynamic organization, while also managing competing priorities
-Able to travel up to 10% of the year which could fall on weekends
-Flexible- willing to step in and assist with other tasks as needed
-Ability to work from home or on the go (if needed)
-Proficient in Google Drive (Sheets, Pages, Forms, etc.)
-Knowledge of business/class management software or willingness to learn and adapt
-Willing to work nights and all Sundays are required
-Competitive cheerleading industry experience a plus, but not required
-USASF knowledge a plus, but not required