What are the responsibilities and job description for the Customer Service Representative - PM Shift position at CheckSammy?
Description
Job Summary:
If you have previous dispatching experience, this is a plus!
Provide a high level of support and expertise to ensure client requests are handled properly from job creation to completion. This will be accomplished by being an expert in the following areas: (a) Communication with clients, (b) Communication with vendors, and (c) Dispatching/Sourcing 3rd party vendors. This role will be conducting business by means of answering inbound/outbound phone calls from clients and vendors, answering emails and/or SMS, and communicating with teammates. This role will develop business relationships with clients, vendors, and adjoining departments by managing requests and performing clerical functions. Additional responsibilities and duties are listed below.
Schedule
Wednesday - Sunday: 2 PM - 10 PM
Responsibilities
Job Requirements (Knowledge, Skill, and Education/Experience):
Job Summary:
If you have previous dispatching experience, this is a plus!
Provide a high level of support and expertise to ensure client requests are handled properly from job creation to completion. This will be accomplished by being an expert in the following areas: (a) Communication with clients, (b) Communication with vendors, and (c) Dispatching/Sourcing 3rd party vendors. This role will be conducting business by means of answering inbound/outbound phone calls from clients and vendors, answering emails and/or SMS, and communicating with teammates. This role will develop business relationships with clients, vendors, and adjoining departments by managing requests and performing clerical functions. Additional responsibilities and duties are listed below.
Schedule
Wednesday - Sunday: 2 PM - 10 PM
Responsibilities
- Responsible for managing and maintaining job requests that were submitted by new and existing clients.
- Must be readily available to respond, address, and/or resolve any issues or requests that may arise
- Will be responsible for making sure that all clients are properly communicated to in a timely manner
- Ability to execute a clear definition of customer order-based activities, deliverables, and outcomes
- Must be able to multitask via email, phone, SMS, or other channels of communication with clients
- Must be able to identify customer issues with a high level of resolution while being able to hold confidential and sensitive information within the department
- Ability to work in a team environment
- Ability to meet daily service level objectives and goals
- Additional duties as assigned
- Communicate with clients and vendors via email, phone, and/or text line
- Create all new inbound jobs via email, phone, and/or text line
- Update internal tracking systems with job photos, notes, as well as hauler payments and other required docs
- Inform clients of all delays, completions, and cancellations regarding service requests
- Research, onboard, and assign new vendors as needed
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Requirements (Knowledge, Skill, and Education/Experience):
- Intermediate Knowledge of Microsoft Office applications (outlook/word/excel) and the ability to navigate web-based and text programs· One year of clerical, customer service, or data entry experience· College Degree or Equivalent PreferredJob Type: Full-time
- 8 hour shift
- Customer Service: 1 year (Preferred)