What are the responsibilities and job description for the Client Success Specialist position at CheckSammy?
Description
About This Role
Position Summary
We are seeking a Client Success Specialist to join our team! You will be responsible for helping clients by providing product and service information and dispatching vendors. This person needs to have a high level of customer service experience, coordination and problem-solving skills. This person will be the go-to contact????? for all clients and vendors when new orders are placed and any issues that might arise.
Shifts For This Position
10am – 6pm, Wednesday – Sunday
8am – 4pm, Monday – Friday
2pm – 10pm, Monday - Friday
Essential Duties & Responsibilities
Qualifications:
About This Role
Position Summary
We are seeking a Client Success Specialist to join our team! You will be responsible for helping clients by providing product and service information and dispatching vendors. This person needs to have a high level of customer service experience, coordination and problem-solving skills. This person will be the go-to contact????? for all clients and vendors when new orders are placed and any issues that might arise.
Shifts For This Position
10am – 6pm, Wednesday – Sunday
8am – 4pm, Monday – Friday
2pm – 10pm, Monday - Friday
Essential Duties & Responsibilities
- Handle customer inquiries and complaints * Provide information about the products and services
- Manage job requests submitted by new/existing clients
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Multi-task via email, phone or other channels of communication
- Research, onboard and assign new vendors as needed
- Other duties as assigned ?
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills