What are the responsibilities and job description for the Concessions Manager position at Chattanooga Lookouts?
POSITION OVERVIEW
The Chattanooga Lookouts are seeking a highly motivated, hands-on individual to join our front office as Concessions Manager. This full-time position will oversee concession operations at Erlanger Park while serving as a key member of the Lookouts Food & Beverage team. The Concessions Manager will be responsible for the day-to-day operation of concession stands, food carts, and other general Food & Beverage locations, including staffing, inventory, product quality, point-of-sale operations, safety, sanitation, and event execution. As part of the Food & Beverage team, this position will also assist with department-wide operations including hiring, training, scheduling, receiving, inventory, and execution for Lookouts games and special events.
PRIMARY RESPONSIBILITIES
- Oversee the day-to-day operation of concession stands, food carts, and other general Food & Beverage locations at Erlanger Park.
Hire, train, schedule, supervise, and lead seasonal Food & Beverage employees while ensuring all locations are appropriately staffed for games and special events.
Assist with department-wide staffing, scheduling, payroll preparation, and employee management.
Ensure concession locations are properly prepared, stocked, opened, operated, and closed for each event.
Maintain high standards for food quality, presentation, customer service, safety, cleanliness, and sanitation.
Operate, troubleshoot, and train employees on point-of-sale systems and related Food & Beverage equipment.
Manage concession inventory, receiving, stocking, storage, product rotation, and organization.
Monitor inventory, food costs, waste, and labor costs while identifying opportunities to improve operational efficiency.
Properly care for and maintain concession equipment and communicate repair or replacement needs.
Ensure concession stands, food carts, storage areas, and surrounding spaces meet Lookouts standards and applicable health and safety requirements.
Communicate effectively with guests, seasonal employees, vendors, co-workers, and all levels of management.
Work closely with the Premium Services Manager and other Food & Beverage staff to support department-wide operations.
Assist with Food & Beverage operations for all Lookouts games and special events at Erlanger Park.
Assist with preseason ballpark preparation, postseason cleanup, and other operational projects as needed.
Perform other ballpark duties as assigned, including pulling tarp.
QUALIFICATIONS
- Previous experience in Food & Beverage, concessions, hospitality, restaurant operations, or a related field preferred.
Previous supervisory or staff-management experience preferred.
Strong leadership, interpersonal, and customer-service skills.
Highly organized, self-motivated, dependable, and attentive to detail.
Ability to lead seasonal employees and maintain standards in a fast-paced, high-volume environment.
Strong problem-solving skills with the ability to respond quickly to operational and guest-service issues.
Experience with point-of-sale systems and basic inventory management preferred.
Proficiency with Microsoft Office.
Ability to walk, stand, bend, reach, stoop, and climb stairs for extended periods.
Ability to lift up to 50 pounds and willingness to work nights, weekends, holidays, baseball games, and special events as required.
COMPENSATION & BENEFITS
Salary is commensurate with experience. Benefits include employer-sponsored health benefits and a company 401(k) retirement plan.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $40,160 - $50,959