R&D Business Systems Support Specialist

Job – R&D Enterprise Tools Operations Specialist

Location: Onsite - Tucson, AZ

Duration: 12 months with the possibility of extension

Role Overview

This role sits within Digital Innovation and Operational Services team in R&D. The team focuses on improving internal efficiency by simplifying systems, standardizing processes, and reducing administrative burden across global research and development teams.

As an R&D Enterprise Tools Operations Specialist, you act as a hands-on operational support expert for enterprise R&D systems used by scientists and engineers worldwide. Your work ensures these users can focus more on research and less on administrative tasks.

The role combines:

• Day-to-day system support and request handling
• Deep understanding of business tools and R&D workflows
• Process improvement and automation initiatives

Core Purpose

• Support global R&D users by executing system and tool-related requests
• Ensure compliance, accuracy, and data integrity in regulated R&D environments
• Improve operational efficiency through automation and process simplification
• Serve as a subject matter expert for internal business applications

Key Responsibilities

1. Enterprise Tool Support

• Execute system requests related to R&D tools and platforms
• Resolve operational issues for internal users
• Provide timely and accurate support to global teams

2. Subject Matter Expertise

• Become an expert in one or more R&D business applications
• Understand workflows such as:
• Records management
• Lab data systems
• Change control processes

3. Process Understanding & Execution

• Learn R&D business structures and workflows deeply
• Follow regulated procedures with high accuracy
• Ensure compliance with audit and data governance requirements

4. Operational Efficiency & Productivity Support

• Help scientists reduce time spent on administrative tasks
• Identify bottlenecks in processes and suggest improvements
• Support global productivity by streamlining system usage

5. Automation & Improvement

• Identify manual tasks that can be automated
• Contribute to digital transformation efforts
• Use or explore automation tools, AI, or scripting where applicable

6. Customer & Stakeholder Support

• Provide professional and responsive support to internal users
• Build understanding of user needs across global teams
• Anticipate recurring issues and proactively address them

Required Qualifications

Education

• Bachelor’s degree in a technical, scientific, or business-related field preferred

Experience

• 2 years in operations, technical support, system administration, or similar roles
• (internships or academic projects may be considered)

Skills

• Strong English communication (written and verbal)
• Ability to quickly learn new enterprise systems
• High attention to detail and ability to follow structured processes
• Strong execution and task completion skills
• Comfortable working in global, cross-functional teams

Preferred / Nice-to-Have Skills

• Experience with enterprise tools such as:
• SAP
• Cornerstone
• Google Workspace
• Microsoft Office Suite
• Exposure to:
• Databases or data structures
• Automation or scripting
• AI tools or prompt engineering
• AI agent development
• Experience with:
• Electronic Document Management Systems (EDMS)
• Learning Management Systems (LMS)
• Project management tools