What are the responsibilities and job description for the Front Desk Supervisor position at Chartwell Hospitality?
Lead the Arrival Experience at a Landmark Franklin Destination
At Hilton Franklin Cool Springs, every guest’s stay begins with a welcome—and you will help set the standard. This is an exceptional opportunity for a hospitality professional who thrives on leading people, solving problems with confidence, and turning everyday arrivals into memorable first impressions.
Located in one of Middle Tennessee’s most desirable business and leisure destinations, Hilton Franklin Cool Springs places guests close to the energy of Cool Springs and the distinctive charm of historic downtown Franklin. Join a team that brings the warmth, professionalism, and world-renowned service of the Hilton name to every interaction.
Make Every Welcome Matter
You will play a visible leadership role at the heart of the hotel, guiding front desk operations while ensuring guests receive attentive, polished, and personalized service. From business travelers visiting the Cool Springs corridor to guests discovering Franklin’s celebrated Main Street, music heritage, and Southern hospitality, you will help create stays worth remembering.
This role offers more than a shift—it offers a meaningful path forward. You will gain hands-on leadership experience within an internationally recognized hospitality brand while working alongside a supportive team that values professionalism, accountability, and genuine care for guests and colleagues.
The ideal candidate combines a service-minded approach with sound operational judgment. You are composed under pressure, organized in a fast-paced environment, and energized by helping both guests and team members succeed.
At Hilton Franklin Cool Springs, every guest’s stay begins with a welcome—and you will help set the standard. This is an exceptional opportunity for a hospitality professional who thrives on leading people, solving problems with confidence, and turning everyday arrivals into memorable first impressions.
Located in one of Middle Tennessee’s most desirable business and leisure destinations, Hilton Franklin Cool Springs places guests close to the energy of Cool Springs and the distinctive charm of historic downtown Franklin. Join a team that brings the warmth, professionalism, and world-renowned service of the Hilton name to every interaction.
Make Every Welcome Matter
You will play a visible leadership role at the heart of the hotel, guiding front desk operations while ensuring guests receive attentive, polished, and personalized service. From business travelers visiting the Cool Springs corridor to guests discovering Franklin’s celebrated Main Street, music heritage, and Southern hospitality, you will help create stays worth remembering.
- Lead, support, and motivate a high-performing front desk team.
- Oversee daily front desk operations, including arrivals, departures, guest requests, and shift coverage.
- Train, coach, and mentor team members to deliver Hilton-level hospitality.
- Respond to guest questions and concerns promptly, professionally, and with a commitment to resolution.
- Maintain high standards for accuracy, efficiency, presentation, and guest satisfaction.
- Partner with hotel leadership and other departments to create a seamless guest experience.
This role offers more than a shift—it offers a meaningful path forward. You will gain hands-on leadership experience within an internationally recognized hospitality brand while working alongside a supportive team that values professionalism, accountability, and genuine care for guests and colleagues.
- Meaningful opportunities for professional growth and career development.
- A collaborative workplace where leadership and initiative are recognized.
- The chance to shape the guest experience at a premier hotel in the thriving Franklin community.
- Travel discounts that make it easier to experience Hilton hospitality beyond your own hotel.
The ideal candidate combines a service-minded approach with sound operational judgment. You are composed under pressure, organized in a fast-paced environment, and energized by helping both guests and team members succeed.
- Previous customer service experience required; hotel front desk or supervisory experience is strongly preferred.
- Excellent communication, interpersonal, and leadership skills.
- Ability to prioritize multiple responsibilities while maintaining attention to detail.
- A professional, welcoming presence and a sincere passion for exceptional hospitality.
- Confidence in resolving guest concerns with empathy, discretion, and urgency.
- Life insurance
- Short-term and long-term disability coverage
- 401(k) plan
- Supplemental insurance options
- Professional growth and development opportunities
- Hilton travel discounts
- Compensation based on experience