Dual Property General Manager

Chartwell Hospitality is seeking a highly motivated individual to lead an experienced team for our Courtyard and Residence Inn - Franklin, TN. A successful candidate will have a strong sense of urgency, personal initiative, and determination, be able to drive sales and exceed expectations of both team members and guests. We are looking for an experienced candidate with a proven track record of successfully managing a hotel's overall operation, and experience in Food & Beverage, Sales and Group Meetings. A strong leader that can create a motivating work environment develop team members and deliver results while upholding all brand quality standards and maintain budgeted revenues and expenses.

Primary Responsibilities

• Ensures all departments are profitable and maintain strong working relationships.
• Supports Sales duties including marketing calls, attending community business functions, qualifying and retention of an in-house group and corporate business, and assisting Director of Sales with hotel sales strategies.
• Meets all Accounts Receivable standards, and conducts monthly calls to ensure aging is current.
• Ensures staff receives proper training for each position, and company standard operating procedures.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Allocates funds, authorizes expenditures, and completes in budget planning.
• Reviews monthly financial reports and knows at all times where the hotel stands against budget.
• Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
• Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Provides a professional image at all times through appearance and dress.
• Responds quickly to guest requests in a friendly manner and follows up to ensure guest satisfaction.
• Follows company policies and procedures and can effectively communicate them to subordinates.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
  
  

Job Requirements

• FIVE (5) YEARS HOTEL MANAGEMENT EXPERIENCE
• Marriott preferred
• Passion to provide exemplary guest service
• Ability to create and develop a dynamic team
• Ability to work a flexible schedule
• Valid driver's license
• Ability to read, write, and speak English
• Proficiency with basic computer (PC) and office technology
• Degree in Hotel or Hospitality Management preferred
• Local market experience a plus
  
  

Benefits

• Hotel and Travel Discounts
• Medical with HSA
• Dental
• Vision
• Life
• Long/Short Term
• Supplemental Insurance
• 401-K with Company Match
• Professional Growth and Development Opportunities
• Competitive Compensation
• Tuition Reimbursement