What are the responsibilities and job description for the Technical Support Specialist – QSR (Crunchtime) position at Charter Global?
Technical Support Specialist – QSR (Crunchtime)
📍 Atlanta, GA (Hybrid) | ⏳ 6 Months Contract
We are seeking an experienced Technical Support Specialist with strong expertise in QSR back-of-house systems (Crunchtime preferred) to support operations, troubleshoot issues, and manage system integrations.
Key Responsibilities
- Provide L2/L3 support for Crunchtime (Inventory, Labor, Operations)
- Troubleshoot issues across data sync, inventory, labor, and reporting
- Perform root cause analysis (RCA) and drive issue resolution
- Manage escalations with vendors/Crunchtime teams
- Support integrations with POS, supply chain, and reporting systems
- Assist in system rollouts, upgrades, and UAT validation
- Proactively monitor system performance and reduce recurring issues
Required Skills & Experience
- 5 years in technical support/engineering (QSR or retail preferred)
- Hands-on experience with Crunchtime
- Strong troubleshooting across applications and data layers
- Experience with ServiceNow or Jira
- Understanding of restaurant operations (inventory & labor)
Nice to Have
- POS integration experience (PAR Brink, NCR)
- Basic SQL/data validation skills
- Exposure to monitoring tools (Splunk, Datadog)
Success Measures
- SLA adherence
- Reduction in repeat issues
- Improved system and data accuracy
Regards,
Ashish Lal | Talent Acquisition Manager
Charter Global Inc | https://www.charterglobal.com
Email: ashishl@charterglobal.com
LinkedIn: ASHISH K LAL | LinkedIn
One Glenlake Parkway | Suite 525 | Atlanta, GA 30328