SAP OTC Contractor

Job Title: SAP OTC Contractor

Location: Remote/St. Louis, MO or San Antonio, TX(Remote, 1 week every month onsite with client in St. Louis)

Duration: 12 months possible extension Contract

Location & Work Arrangement:

• Location: St. Louis or San Antonio
• Work Model: Remote, 1 week every month onsite with client in St. Louis
• Travel Required: First week in St. Louis, one week each month in St. Louis (only considered travel if contractor is in San Antonio)
• Hours per week: 40

Role Summary

We are seeking an experienced SAP OTC Contractor to provide subject matter expertise.

he SAP OTC Contractor will provide functional and techno‑functional support across SAP S/4HANA Order‑to‑Cash processes within an AMS and enhancement delivery model, supporting the client's SAP landscape under RISE Private Cloud.

1.1 In‑Scope Functional Areas

The contractor will support the following SAP OTC components end‑to‑end:

• Sales Order Management
• Pricing & Conditions
• ATP / Availability Check
• Deliveries & Goods Issue
• Billing (Invoices, Credit/Debit Memos)
• Output Management (billing/email/print)
• Customer Master & Partner Determination
• Credit Management (FSCM integration – coordination)
• Integration touchpoints with:
• FI (AR, posting)
• EWM / TM (delivery execution)
• Tax (Vertex – functional coordination)
• CPI interfaces (coordination)

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2. Application Maintenance (AMS) Responsibilities

2.1 Incident & Problem Management (L2 / L3 Support)

• Analyze, triage, and resolve OTC‑related incidents logged via ServiceNow
• Validate incident priority classification (P1–P4) and reclassify if required
• Provide root cause analysis (RCA) for recurring or high‑severity issues
• Implement configuration fixes or coordinate ABAP changes where required
• Provide functional guidance for reproducing issues in non‑production systems
• Support emergency (unscheduled) releases for Priority 1 incidents
• Ensure fixes align with Approved Client Specifications and Clean Core principles

Examples of incidents:

• Sales orders blocked due to pricing / credit
• Billing output failures (email/print)
• Delivery / billing status mismatches
• ATP or scheduling line issues
• Integration failures impacting OTC processing

2.2 Service Requests

• Support OTC service requests such as:
• Pricing condition updates (if approved)
• Output determination updates
• Document type / item category adjustments (within scope)
• Minor configuration changes aligned with approved design
• Ensure requests follow IT Change and approval processes

2.3 Minor Enhancements (≤ 40 hours per enhancement)

• Analyze and estimate minor OTC enhancements
• Update functional specifications and configuration rationale
• Configure, test, and validate enhancements in non‑production systems
• Support SIT / UAT cycles with business users
• Prepare release notes and deployment readiness inputs

3. Operational Project & Enhancement Support

The contractor may support operational projects or major enhancements as part of planned initiatives (e.g., plant onboarding, process extensions), subject to approved scope and capacity.

Responsibilities include:

• Requirement clarification & functional design for OTC scope
• Configuration and integration coordination
• Testing support (SIT / UAT)
• Cutover and hypercare support

Documentation and knowledge transfer.