Patient Representative - Indian Trail

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40 convenient locations, and 500 team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services.

Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

POSITION SUMMARY: The Patient Representative provides day-to-day administrative support to Outpatient Breast, Vein, and Carolinas Imaging Services (CIS) sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience.

Shift Details: M - Th / 7:15a - 6:15p

Essential Duties And Responsibilities

• Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s).
• Collects payments and or/establish payment plans at the time of service.
• Answers, investigates and/or directs patient inquiries or complaints to appropriate parties.
• Schedules patient appointments and procedures.
• Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
• Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner.
• Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency.
• Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
• Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
• Proactively assists other Patient Representatives and clinic staff with questions or tasks.
• Other duties as assigned
  
  

Minimum Qualifications

Education/Licensing/Certification:

• High school diploma required
• Associate’s degree preferred
  
  

Experience (years And Type)

• 1 years customer service experience required
• Medical office experience preferred
  
  

Knowledge And Skills

• Familiarity with outpatient clinical setting and patient registration workflows
• Familiarity with medical terminology
• Excellent customer service, both internal and external
• Excellent communication skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Ability to thrive in a fast-paced environment
• Attention to detail
• Computer literate
  
  

Travel Required (% of time):

• Travel to other locations required depending on business need, up to 25%
  
  

Physical Requirements & Work Environment

• Primarily sitting; standing and walking as needed
• Lift up to 25lbs
• Possible exposure to radiation, infectious disease, bloodborne pathogens
• Overtime as needed depending on business need
• Shifts subject to variation depending on business need
  
  

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.