What are the responsibilities and job description for the Technical Account Manager position at Charles IT?
Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive
We're seeking a highly qualified Technical Account Manager to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.
Responsibilities
- Act as a strategic advisor, aligning client technology with business goals.
- Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders.
- Ensure client environments are secure, scalable, and optimized for performance and growth.
- Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards.
- Build and maintain strong client relationships, serving as the primary point of contact and escalation.
- Mentor internal team members and foster collaboration across departments.
- Identify gaps and partner with technical teams to scope and prioritize initiatives.
- Ensure alignment with industry best practices and regulatory requirements.
- 5 years of experience in IT consulting, account management, or technical leadership, ideally within the MSP space.
- Proven success in strategic IT planning, budgeting, and engaging with C-suite stakeholders.
- Strong business acumen with the ability to align technology with business strategy.
- Industry certifications (e.g., MCSA, VCP, CCNA) are a plus.
- Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred.
- Excellent multitasking, prioritization, and follow-through in a fast-paced, collaborative environment.
- Highly organized, detail-oriented, and self-motivated with minimal supervision.
- Must be able to pass a background check and hold a valid U.S. driver’s license.
Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.
Commitment to Inclusion:
Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.