What are the responsibilities and job description for the People Operations Associate position at Charles IT?
Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to continued growth, we are seeking a People Operations Associate to support team members throughout the full lifecycle at Charles IT. This role will focus on onboarding and offboarding, team member support, and HR administration, while contributing to team member engagement and development initiatives across the organization.
Responsibilities
- Serve as a point of contact for employee inquiries related to policies, handbook, and benefits
- Support and promote a positive employee experience through advocacy and relationship building
- Coordinate onboarding and offboarding processes
- Prepare and distribute offer letters, build project setups, and support onboarding logistics
- Support the new hire experience, including structured check-ins and satisfaction tracking
- Administer HR systems (Paylocity), including audits, documentation management, and compensation updates
- Support benefits administration, including 401(k), open enrollment and employee perks programs
- Conduct employee check-ins to support performance, development, and career progression
- Assist with employee development initiatives, including Personal Progression Sessions and engagement surveys
- Coordinate quarterly performance check-ins, including scheduling, preparation, documentation, and follow-up
- Review timesheets for accuracy and track certification progress
- Bachelor's degree in human resources or a related field, or equivalent experience
- One to Two years of experience in Human Resources or People Operations
- Professional HR certification preferred
- Strong communication and interpersonal skills
- High level of organization and attention to detail
- Ability to manage sensitive information with discretion and confidentiality
- Experience with HRIS platforms
- Ability to effectively manage multiple priorities in a fast-paced environment
Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.
Commitment to Inclusion: Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.