What are the responsibilities and job description for the Call Center Representative/Manager position at Charlene Fitness Gym?
Overview
Join our dynamic team as a Call Center Representative/Manager and become the driving force behind exceptional customer experiences! In this energetic role, you will lead and oversee daily call center operations, ensuring seamless communication, efficient problem-solving, and outstanding service delivery. Your leadership will inspire your team to meet and exceed performance goals while maintaining a positive, customer-centric environment. This position offers an exciting opportunity to combine project management skills with customer service expertise, all within a fast-paced, collaborative setting.
Duties
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- Oversee project management initiatives to improve operational efficiency and service delivery
- Analyze call data and customer feedback to identify trends and implement process improvements
- Conduct performance evaluations, coaching sessions, and training to foster team growth
- Handle escalated customer issues with professionalism, negotiation skills, and a focus on solutions
- Coordinate with other departments to streamline workflows and enhance overall customer satisfaction
Requirements
- Proven experience in supervising or managing call center teams with strong leadership skills
- Excellent communication skills in English; multilingual abilities are a plus
- Demonstrated project management experience with the ability to handle multiple initiatives simultaneously
- Strong analysis skills to interpret data and make informed decisions for process enhancements
- Exceptional customer service orientation combined with negotiation and sales capabilities
- Ability to supervise staff effectively while fostering a positive team environment
- Experience in managing diverse teams across different languages and cultural backgrounds is preferred
Join us to lead a vibrant team dedicated to delivering top-tier customer experiences! We value energetic leaders who thrive on challenges, excel in communication, and are passionate about continuous improvement. This role is paid and offers a rewarding environment where your management talents can truly shine.
Job Types: Part-time, Full-time
Pay: $23.18 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Professional development assistance
- Referral program
- Relocation assistance
- Vision insurance
Application Question(s):
- Best email to contact
Work Location: In person
Salary : $23 - $35