What are the responsibilities and job description for the Call Center Representative - Healthcare position at Thomas Cuisine?
REAL Food re-fined.
Call Center Representative - Healthcare | Location: Phoenix, AZ 85008
Compensation: $17.50-$18 per hour| Full-Time
Schedule: Open availability needed
Job Summary
Be the voice of exceptional service in our hospital café operations! As a Call Center Representative, you’ll handle meal order intake, assist patients with dietary options, and ensure accuracy in every detail. You’ll use your menu knowledge to guide selections, provide courteous support to staff and patients, and coordinate with kitchen teams for timely delivery. Accurate documentation and clear communication are key, along with flexibility to assist on special projects and events.
What You'll Do
- Order Intake: Receive meal orders from hospital staff, ensuring accuracy and adherence to dietary restrictions.
- Dietary Assistance: Provide information and guidance to patients regarding their dietary options and restrictions.
- Menu Knowledge: Familiarize yourself with the hospital menu and dietary guidelines to assist with meal selection.
- Customer Service: Offer friendly and courteous assistance to hospital staff and patients, addressing any questions or concerns promptly.
- Communication: Coordinate with kitchen staff and other departments to ensure timely and accurate meal delivery.
- Documentation: Maintain accurate records of meal orders and dietary preferences for each patient.
- Other Duties as Assigned: Assist with special projects, events, and additional tasks as needed to support the overall operations and goals of the hospital café and broader hospital community.
What You Will Bring
- Be 18 years or older
- Be bilingual in English and Spanish (required)
- Previous customer service experience, preferably in a healthcare or hospitality setting.
- Knowledge of dietary restrictions and requirements, with the ability to provide accurate information and guidance to patients.
- Strong communication and interpersonal skills, with a compassionate and patient-centered approach.
- Attention to detail and accuracy in order intake and documentation.
- Ability to work efficiently in a fast-paced environment while maintaining professionalism.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional training in healthcare or nutrition is a plus.
- A positive attitude and willingness to collaborate with hospital staff to ensure patient satisfaction.
- Ability to pass a criminal background check and drug screen
Physical and Sensory Requirements
- This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.
At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.
What We Offer!
Life/Work Integration
- Paid Bereavement Leave
- Paid Parental Leave
- Paid Baby Bonding Leave
- Paid Elder Care Leave
- Paid Time Off (Accrued)
- Holiday premium pay
Health & Wellness
- 3 Medical Plans (Blue Cross)
- Prescription, Dental, and Vision Coverage
- Reimbursed Wellness Massages (Portion of cost)
- Voluntary HSA with Company Match
- Voluntary FSA
- Free Employee Assistance Program (Behavioral Health Support)
- Access to Wellness Initiatives (Fitness Memberships, etc.)
Financial Wellness
- 401(k) Retirement Plan with Company Match
- Company-Paid Basic Life Insurance
- Company-Paid Accidental Death & Dismemberment (AD&D) Policy
- Voluntary Short-Term Disability
- Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
Plus
- A supportive, collaborative work environment
- Opportunities for growth
Who We Are
Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.
Our commitment to you
At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.
REAL Food | Genuine Service | Enduring Relationships
Salary : $18 - $18