Information Technology Operations Manager

At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.

IT Operations Project Manager

Location: Cleveland (Onsite – 4 days in office)

Department: Product & Client Support

Reports To: Director of Product & Client Support

Travel: Up to 5%

Sponsorship: This position is not eligible for Visa Sponsorship

Relocation: This position is not eligible for Relocation Assistance

Your Impact

CHAMP is seeking a detail oriented, client-focused IT Operations Project Manager to join our team. You will be an essential collaborative team member who will own, coordinate and drive multiple project initiatives in our Support organization. You will craft and execute project plans to proactively address production system issues and facilitate solutions for end user needs. This is a highly interactive role requiring the skills of a team player who can dig into the details of business requirements and handle challenges across a wide range of applications. You will need to be able to switch contexts based on technical initiative requirements and exercise a high level of time management. We welcome applications from candidates with varying years of experience.

What You Bring

We welcome candidates from all backgrounds. If you meet most of the qualifications below, we encourage you to apply, even if you don’t meet every single one.

Responsibilities:

• Manage multiple, parallel operational support projects (scope, priorities, scope, timelines, resources and expectations) from requirements through deployment using formal IT project management methodologies
• Maintains IT project controls that accurately reflect completed work against project plans, schedules and budgets, and ensure user/management involvement at appropriate milestones
• Executive reporting and meeting coordination
• Own Project, Metric, KPI, and SLA Tracking & Reporting
• Track short-term project metrics (for example, schedule variances and customer satisfaction).
• Provide management with regular communication on the progress of projects and other initiatives
• Provide oversight and control of any external resources contracted to the project
• Promote effective teamwork and manages the resolution of interpersonal issues
• Facilitate planning and execution of external vendor certification testing
• Continually identify, prioritize and mitigate project risks
• Contribute to organization focus and growth planning (recruitment, client support)

Requirements Qualifications

• 4 years experience as a project manager from a Software Company
• Bachelor's degree or equivalent work experience
• Strong communication, collaboration and interpersonal skills to work effectively with cross-functional teams, engineering, client support, product teams
• Ability to work effectively in a dynamic, fast paced, collaborative environment (In-person, Slack, MS Teams)
• Ability to follow complex design and development standards
• Flexible approach, able to operate effectively with uncertainty and change
• Results-oriented with high work ethic; driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships and solve problems
• Flexible approach, able to operate effectively with uncertainty and change
• Strong written and presentation skills (MS Office products)
• Analytical and problem-solving skills, with an ability to identify and resolve complex issues.
• Identify project requirements to the necessary level for planning and scheduling purposes; estimate project LOEs from functional requirements
• Ability to make a project risk assessment, execute monitoring and mitigation planning
• Demonstrated success establishing, managing and maintaining effective working relationships at engineering and management levels, both internal and external to the organization

Why CHAMPtitles?

• Purposeful product work: Tackle problems that matter – digitizing public infrastructure, reducing friction, and restoring trust in complex systems.
• Startup momentum with real-world impact: Operate with agility, ship quickly, and see your work in use by government agencies and industry players.
• Collaborative, empowered teams: Work in an environment where teams solve problems together.

Why You’ll Like Working Here

• Competitive Salary
• Annual Bonus Potential
• Health, Dental & Vision Insurance
• Unlimited PTO Policy
• Matching 401K with immediate vesting
• Subsidized Lunches at our Cleveland Headquarters
• Fast Paced work environment in a growth company
• Newly Renovated Office Space

Salary Range

The expected salary range for this position is $100,000 to $125,000 annually. This is a good faith estimate, and final compensation may vary based on experience and skills.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.

By joining CHAMP Titles, you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.