Retail Compliance Recall Coordinator (Call Center / Customer Service Lead)

Title: Retail Compliance Recall Coordinator (Call Center / Customer Service Lead)

Location: Deerfield, IL, Hybrid – 4 Days Onsite / 1 Day Remote

Duration & Type: Initial Contract with Likely Convert to Hire

Compensation: Competitive hourly W2 rate ($28-$30.25), Access to Healthcare & Dental Insurance Plan of Choice (details available upon request)

Summary

Chamberlain Advisors is partnering with a leading national retail and healthcare organization to identify a Retail Compliance Recall Coordinator to support urgent, high-impact product recall and compliance initiatives.

This role serves as a critical liaison between corporate compliance teams and retail store operations, ensuring that product recalls and quarantine actions are executed accurately, timely, and in accordance with regulatory standards. The ideal candidate brings extensive customer service or call center experience, thrives in fast-paced environments, and demonstrates strong ownership, communication, and follow-through in managing time-sensitive issues. Click Apply Now to join the Chamberlain experience.

What You Will Be Accountable For

• Manage end-to-end tracking of product recalls, pull-and-quarantine actions, ensuring completion and proper documentation
• Contact retail store locations to communicate urgent recall instructions and confirm product removal and disposal
• Follow up consistently with store managers and field teams until recall substantiation is achieved
• Serve as a central point of contact between Compliance and cross-functional teams including Operations, Merchandising, Supply Chain, Quality, and Technical teams
• Distribute clear and timely recall communications to internal stakeholders and field operations
• Escalate unresolved issues or non-compliance to appropriate departments
• Handle inbound and outbound communication related to product recalls and compliance inquiries
• Act as an escalation point for complex customer or store-level issues
• Resolve service or billing-related concerns when applicable, including adjustments or approvals
• Maintain detailed and accurate records of all recall activities, communications, and resolutions
• Utilize Excel (pivot tables, VLOOKUPs, data validation) to manage large datasets and track progress
• Monitor, audit, and report on call center and recall activity to leadership
• Assist in developing and updating SOPs, job aids, and compliance documentation
• Support ongoing compliance initiatives across regulated categories (e.g., food safety, alcohol, tobacco)
• Contribute to process improvements and team projects within the Retail Compliance function
  
  

What Qualifications You Need

• High School Diploma or GED required
• 10 years of experience in customer service, call center, or client-facing support roles
• Strong experience managing high-volume inbound/outbound communications
• Intermediate Excel skills (pivot tables, VLOOKUPs, data reconciliation, duplicate checks)
• Proven ability to work independently, manage time effectively, and handle urgent priorities
• Strong verbal and written communication skills with high attention to detail
• Experience in retail compliance, recalls, or regulated environments (healthcare, pharmacy, food safety, etc.)
• Prior experience supporting cross-functional corporate teams
• Experience mentoring or leading junior team members
  
  

Why Work with Chamberlain?

Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.

Equal Employment Opportunity

Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.