What are the responsibilities and job description for the IT Support Americas position at Chain IQ Group AG?
At Chain IQ, your ideas move fast.
Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
Join our Team
It is an exciting time at Chain IQ and our team in Jersey City are looking for IT Support Specialist to help support our Jersey City, NJ office.
Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.
Tasks And Responsibilities
We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.
Chain IQ – Create. Lead. Make an impact.
Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
Join our Team
It is an exciting time at Chain IQ and our team in Jersey City are looking for IT Support Specialist to help support our Jersey City, NJ office.
Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.
Tasks And Responsibilities
- Provide Level 1 and Level 2 support for end users (Windows, mobile devices, and peripherals)
- Manage user accounts, permissions, and licenses in Microsoft 365, Azure AD, and Entra ID
- Perform basic network troubleshooting, ie Wi-Fi and printer issues
- Handle ticketing via ServiceNow, ensuring timely resolution and SLA compliance
- Support onboarding and offboarding processes (devices, accounts, access rights)
- Maintain and update user and administrative documentation
- Support IT asset management (hardware lifecycle, procurement, inventory)
- Identify and document recurring issues; suggest and implement process improvements
- Coordinate with external suppliers and third-party vendors when necessary
- Ensure smooth IT operations and support for local office infrastructure
- 4 years of hands-on IT support experience in a corporate environment
- Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
- Solid understanding of Windows operating systems, mobile device management, and IT peripherals
- Experience with Azure AD / Entra ID management
- Familiarity with ticketing systems (preferably ServiceNow) and IT asset management
- Basic understanding of network fundamentals (LAN/Wi-Fi, printers, VPN)
- ITIL knowledge or certification is a plus
- Any Microsoft certifications are a strong advantage
- Excellent organizational and problem-solving skills with attention to detail
- Strong communication skills and the ability to assist users at all technical levels
- Self-sufficient, reliable, and able to take ownership of the local office IT environment while collaborating with the wider IT team
We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.
Chain IQ – Create. Lead. Make an impact.
Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.