What are the responsibilities and job description for the Evening/Overnight Front Office Manager position at CFS?
Evening Front Office Manager
Compensation
$65,000–$70,000 USD overtime eligibility discretionary annual bonus
Important Information
Midtown, Manhattan
Schedule
Compensation
$65,000–$70,000 USD overtime eligibility discretionary annual bonus
Important Information
- This role follows a five‑day work schedule with two days off. Specific working days and scheduled days off will be confirmed
- The position operates on an evening shift from 2:00 PM to 11:00 PM for 3 days/week, and 11:00PM to 7:00AM 2 days/week, with weekly paid overtime.
- Responsibilities include a hybrid combination of back‑office tasks and Front Desk support. The role requires periods of standing.
- Comprehensive benefits package, including generous paid holidays, no probation for vacation accrual, and competitive health coverage
- Overtime-eligible manager position, with substantial opportunity to grow total compensation
- Accelerated career growth in the world’s largest third-party hotel management group; extensive advancement pathways and role mobility
- High-impact, visible operational leadership roles with executive interaction
- Unique overtime-eligible management structure—substantial earning potential
- Manage and develop front-of-house teams in renowned NYC properties
- Rapid interview-to-offer process for decisive candidates in a business-critical timeline
- Drive exceptional guest experience by overseeing all front desk, guest services, and bell operations
- Manage, mentor, and schedule guest service agents for optimal engagement and performance
- Maintain payroll accuracy, supply inventories, and documentation compliance to support smooth daily operations
- Respond rapidly and professionally to escalations, guest satisfaction issues, and internal communications
- Collaborate with department leaders to ensure a cohesive and guest-focused service environment
- Three or more years of hospitality, hotel, or customer-facing operational management experience
- Proven track record supervising teams in a 24/7 environment; must demonstrate schedule flexibility
- Strong administrative and communication skills; ability to manage supplies, confidential documents, and guest/vendor email correspondence
Midtown, Manhattan
Schedule
- Three evening shifts per week, two overnights
- Two consecutive days off; weekends not guaranteed
- Consistent year-round schedule with flexibility for operational coverage
Salary : $65,000 - $70,000