What are the responsibilities and job description for the Encompass Administrator position at CFS?
Position: Encompass Administrator
Salary: $80,000 - 130,000
Job Type: Contract or Permanent
Benefits: Free Healthcare, Retirement Plan w/ match, 3.5 Weeks PTO, etc.
Location: Lansing, MI area (Onsite)
We Are Seeking a Full-time, Permanent Encompass Administrator To Be An Integral Part Of a Mortgage Technology Team! Here Are a Few Reasons Why You Should Apply
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Salary: $80,000 - 130,000
Job Type: Contract or Permanent
Benefits: Free Healthcare, Retirement Plan w/ match, 3.5 Weeks PTO, etc.
Location: Lansing, MI area (Onsite)
We Are Seeking a Full-time, Permanent Encompass Administrator To Be An Integral Part Of a Mortgage Technology Team! Here Are a Few Reasons Why You Should Apply
- Outstanding culture with family-oriented feel, and technology department is valued.
- Competitive compensation and benefits package with $0 cost healthcare options.
- Located in a new building with modern technology, collaborative areas and sweet treats.
- Work within Encompass integrations including LoanNex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect and other ICE services
- Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
- Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices.
- Analyze system changes to assess business impact and translate requirements into efficient solutions.
- Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases.
- Walk internal customers through problem solving process, provide feedback and see problems through to resolution
- 3 years experience with Encompass
- Ticket triage and root cause analysis
- Reproducing issues (data-dependent bugs, persona-based permissions, timing issues)
- Log reading / error isolation (Smart Client behaviors, plugin errors, integration failures)
- Escalation management (knowing what goes to ICE vs internal dev vs vendor)
- Incident response (system slowness, outages, broken interfaces, failed jobs)
- Prior Mortgage industry experience or knowledgeable of mortgage loan process, current mortgage lending laws & regulations, mortgage loan documentation, mortgage loan terminology.
- Comfortable using a ticketing system such as JIRA.
- Experience with Input Form Builder, Custom Business Rules & Custom Workflows
- Good communication and collaboration skills.
- Experience with Encompass Partner Connect (EPC), automated workflows
- Experience with integrations like LO Connect, Velocify, Consumer connect, TPOC (wholesale / correspondent portal), Data Connect, LoanNex (Pricing Engine), or SnapDocs (Hybrid Closing Vendor).
- Exposure writing code in C#/.NET, JavaScript or Visual Basic
- Pricing / PPE (Optimal Blue, PPEs, custom pricing feeds)
- Credit / VOE/VOI / fraud tools Doc prep, eClose, eSign
- LOS → DWH/BI data flow
- Servicing boarding / secondary / investor delivery
- Lender/Correspondent channels and loan delivery workflows
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Salary : $80,000 - $130,000