Key Account Supervisor

Key Account Supervisor – Janitorial Services

📍 Fremont, CA

💰 $24.00–$26.00 per hour

🕒 Full-Time | Monday–Friday (Flexibility for occasional evenings/weekends as needed)

About CFS Site Services

CFS Site Services is a leading provider of commercial janitorial, GMP sanitization, critical environment cleaning, and facility support services throughout California. We are committed to delivering exceptional service through strong client relationships, operational excellence, and a culture of accountability.

We are seeking a motivated Key Account Supervisor to oversee daily operations at one of our premier client locations in Fremont. This role is ideal for someone who enjoys working directly with clients, developing teams, solving problems, and ensuring exceptional service quality.

Key Responsibilities

• Serve as the primary day-to-day liaison between CFS Site Services and the client.
• Conduct weekly operational meetings with the client to review service performance, open items, and upcoming priorities.
• Perform routine walk-throughs with clients to ensure expectations are being met and identify opportunities for improvement.
• Conduct detailed quality inspections and audits of janitorial services, documenting findings and following up on corrective actions.
• Partner closely with Site Leads to ensure all work orders, client requests, and corrective actions are completed in a timely manner.
• Train, coach, and onboard new employees to CFS standards and client-specific procedures.
• Provide ongoing coaching and performance feedback to site personnel.
• Assist with scheduling, staffing adjustments, and filling in operational gaps when necessary.
• Ensure compliance with company safety policies, OSHA requirements, GMP protocols, and client-specific procedures.
• Monitor staffing levels and communicate labor needs to management.
• Track inspection scores, client concerns, and operational KPIs while developing action plans for continuous improvement.
• Investigate and resolve customer concerns promptly and professionally.
• Coordinate special cleaning projects and support emergency response requests.
• Maintain accurate inspection reports, training documentation, and operational records.
• Participate in client presentations, operational reviews, and continuous improvement initiatives.
• Promote a positive, professional culture focused on accountability, teamwork, and customer satisfaction.

Qualifications

• 2 years of supervisory experience in janitorial, facilities management, hospitality, or a related service industry.
• Strong leadership and coaching abilities.
• Excellent customer service and communication skills.
• Experience conducting inspections, audits, and quality assurance reviews.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable using Microsoft Office (Outlook, Excel, Word) and mobile technology.
• Bilingual English/Spanish preferred but not required.
• Valid California driver’s license with reliable transportation.

What We Offer

• Competitive pay: $24.00–$26.00 per hour
• Paid training and opportunities for career advancement
• Medical, Dental, and Vision Insurance
• Retirement Savings
• Paid Time Off and Paid Holidays
• Supportive leadership team
• Gas allowance
• Opportunity to work with some of the Bay Area’s premier technology and life science companies

Why Join CFS?

At CFS Site Services, we believe our people are our greatest asset. We invest in our employees through training, leadership development, and opportunities for advancement. If you’re passionate about delivering outstanding customer service, leading high-performing teams, and making a measurable impact, we’d love to hear from you.

Apply today and help us raise the standard of facility services.