Key Account Manager

About A-Laser

Based in San Jose, California, A-Laser is a precision parts manufacturing company serving a wide range of end markets, including medical, industrial, and electronics. By integrating broad process capabilities, such as laser marking, chemical etching, bending, forming, and multiple laser cutting frequencies, A-Laser delivers innovative solutions that meet complex and demanding design requirements. Our technical engineers work closely with customers throughout the entire product lifecycle, from early project development and quantity ramp-up to full-scale production. With extensive in-house technologies, A-Laser offers customers limitless design and production possibilities.

About the Role

A-Laser is seeking an experienced Key Account Manager to lead and grow a strategic, high-value semiconductor OEM account. In this role, you will serve as the primary relationship owner and central point of coordination between the customer and A-Laser’s internal teams. You’ll play a critical role in driving design-in opportunities, managing complex workflows, and supporting long-term account growth by aligning A-Laser’s advanced manufacturing capabilities with the customer’s technology roadmap.

Key Responsibilities

• Act as the single point of contact for all commercial, technical, and operational communication with a strategic semiconductor OEM customer
• Lead end-to-end account and workflow management, including customer requests, escalations, schedules, and deliverables
• Develop and maintain a detailed account profile, including organizational structure, key stakeholders, product usage, and competitive landscape
• Drive design-in wins and expand product penetration across customer business units
• Own forecasting, revenue planning, and CRM accuracy, coordinating closely with cross-functional teams
• Partner with engineering, product management, operations, and quality to ensure customer requirements are met throughout development and production
• Identify emerging applications and new opportunities aligned with the customer’s roadmap and A-Laser’s process capabilities
• Support contracts, pricing actions, RFQs, and business reviews
• Travel as needed to customer sites or global support locations to maintain alignment and resolve challenges

Qualifications

• Bachelor’s degree in business, Engineering, or a related field (MBA preferred)
• 5–10 years of key account management experience in the semiconductor industry
• Technical familiarity with semiconductor processes (e.g., RF systems, etch, deposition)
• Proven success managing complex technical programs and building strong, trusted customer relationships
• Strong proficiency in CRM systems, forecasting, and cross-functional collaboration

Why A-Laser

• At A-Laser, you’ll work at the intersection of advanced manufacturing, engineering innovation, and customer partnership. This role offers the opportunity to directly influence strategic customer success while leveraging A-Laser’s diverse technology platform to solve complex design and production challenges.