What are the responsibilities and job description for the FCC - SOC/NOC Operations Manager position at cFocus Software Incorporated?
cFocus Software seeks a SOC/NOC Operations Manager to join our program supporting the Federal Communications Commission (FCC). This position is remote. This position requires the ability a Public Trust clearance.
Qualifications:
Qualifications:
- Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field
- Demonstrated experience managing enterprise-level SOC/NOC operations.
- Experience in cybersecurity monitoring, incident response, and network operations.
- Proven leadership in complex, large-scale enterprise environments.
- Strong understanding of SIEM, threat detection, and operational security practices.
- Experience supporting compliance frameworks (e.g., NIST, FISMA) and operational reporting.
- Experience with SIEM platforms (e.g., Splunk), EDR tools, and network monitoring tools.
- Knowledge of Zero Trust Architecture and modern cybersecurity frameworks.
- Experience with automation, SOAR, and threat hunting methodologies
- Required Certifications
- Certified Information Systems Security Professional (CISSP) Or equivalent cybersecurity leadership certifications
- Lead and manage 24x7x365 SOC/NOC operations including staffing, shift coverage, and operational workflows.
- Oversee event monitoring, triage, escalation, and incident coordination processes.
- Ensure consistent execution of incident response procedures and escalation protocols.
- Manage operational reporting, dashboards, and situational awareness activities.
- Coordinate with cybersecurity, engineering, and compliance teams to ensure integrated operations.
- Drive continuous improvement through root cause analysis, threat hunting, and process optimization.
- Maintain SOPs, playbooks, and knowledge base for SOC/NOC operations.
- Support SLA/KPI performance monitoring including MTTD, MTTR, and response metrics.
- Lead incident response readiness including tabletop exercises and training.