What are the responsibilities and job description for the IT Support Specialist position at CFD Research Corporation?
About CFD Research: Since its inception in 1987, CFD Research has delivered innovative technology solutions within the Aerospace & Defense, Biomedical & Life Sciences, Intelligence & Sensing, and Energy & Materials industries. CFD Research has earned multiple national awards for successful application and commercialization of innovative component/system technology prototypes, multi-physics simulation software, multi-disciplinary analyses, and expert support services. Based in Huntsville, Alabama where laboratory facilities and headquarters are located, CFD Research also has office and laboratory facilities in Dayton, Ohio, prototyping test and evaluation facilities in Hollywood, Alabama, and office facilities in Fort Walton Beach, Florida. CFD Research is an ISO9001:AS9100D registered company and is appraised at CMMI Level II for Services. CFD Research is a 100% ESOP (employee-owned company) recognized in Inc. Magazine's Inc5000 as a top growing company for four of the last five years. Learn more at www.cfd-research.com
CFD Research is looking for an experienced IT Support Specialist to join our growing team!
Job Description:
- Provide courteous and professional support to users and internal stakeholders
- Coordinate set up of computing resources and installation of required software
- Mentor other members of the team as needed
- Efficient, timely, and effective response to internal user requests for support/troubleshooting while adhering to internal operating procedures
- Maintain smooth operation of multi-user/multi-platform computer systems for desktops and server environments
- Monitor and manage system resources, (e.g., CPU usage, disk usage, and response times) to maintain operating efficiency
- Perform systems security administration functions, including creating user profiles and accounts and other tasks as needed
- Other duties may include maintaining system documentation, tuning system performance and allocating mass storage
Basic Qualifications:
- Candidate must be a US Citizen
- Must be able to acquire and maintain a security clearance
- Position requires at least a Bachelors Degree (or equivalent) and 5 years of experience in Network Administration, PC Support and/or Help Desk environment
- Knowledge of Windows operating systems, Hyper-V, Microsoft 365 Suite, Windows Domain architecture, Information Technology Security, Firewalls, and effective knowledge of both wired and wireless Local Area Network technologies. Linux experience is a plus.
- Candidate must be able to demonstrate an ability to configure and troubleshoot workstations, basic applications, and networking in small/medium business environments.
- Experience with support of varied Microsoft and network environments.
Desired Qualifications:
- Experience in implementation and maintenance of CMMC guidelines strongly preferred.
- Experience with basic support of Linux in a production environment a plus.
- Experience in a small business environment is a plus.
Benefits: CFD Research offers competitive salaries and excellent employee benefits, including an employer matching 401(k) and Employee Stock Ownership Plan (ESOP). CFD Research offers a highly competitive insurance package, including medical, vision, and dental insurance. We offer company paid leave, compensation time, parental leave, long-term and short-term disability, accidental death and dismemberment, and life insurance. Performance appraisals occur twice a year and annual pay increases are based upon corporate goals, personal development, performance, and outstanding achievements. In addition, group and individual bonuses are awarded for exceptional performance.
CFD Research is an EO employer - Veterans/Disabled and other protected categories
